Pathway of Hope Case Manager

The Salvation Army; New Britain (CT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health care coverage

Pension plan

Telehealth

Life insurance

Disability coverage

Flexible spending accounts

403(b) plan

Generous paid time off

Job summary

The Salvation Army in New Britain, CT seeks a dedicated Case Manager to support families through the Pathway of Hope. You will work as a primary contact to assess needs, create action plans, and connect clients with services while promoting self-sufficiency.

The role emphasizes culturally responsive assessments, coordination with community resources, and careful documentation, with a schedule Monday–Friday, 8:30 am – 4:30 pm and full-time status.

Qualifications

• Bachelor's degree in social services preferred; 3+ years case work required.
• Strong verbal and written communication; ethical conduct expected.
• Able to work with minimal supervision and seek supervision when needed.
• Bilingual in English and Spanish is a plus.
• Proficient with Microsoft Office and client record systems.
• Sensitive to poverty issues; strong interpersonal skills.

Responsibilities

• Conduct comprehensive, strengths-based assessments of client needs.
• Develop and review individualized action plans with clients.
• Manage CEAP processes: intake, budgeting, eligibility decisions, and reporting.
• Document progress in the client registry (ServicePoint) timely.
• Provide intake interviews and connect families to needed resources.
• Coordinate with agencies and advocate for clients; assist with referrals.
• Schedule spiritual guidance sessions with a pastoral care representative.

Skills

Communication skills

Bilingual EN/ES

Empathetic listening

KeepSAfe training

Ethical conduct

Interpersonal skills

Education

Bachelor's degree in social services

3+ years case management experience

Tools

ServicePoint

Microsoft Office

Job description

Overview

Location: New Britain Corps (New Britain, CT)

Status: Non-exempt, Full-time

Hours Per Week: 40

Schedule: Monday–Friday; 8:30 am – 4:30 pm

Scope of Position: Case management within the Pathway of Hope is a process by which a skilled helper partners with a family to plan and achieve realistic goals over time, ultimately leading to self-sufficiency. This comprehensive, holistic case management approach extends beyond providing relief, a one-time service, or addressing urgent needs. Case managers walk alongside their clients, accompanying them from start to finish. Serves as a primary point of contact, assisting clients in coordinating necessary services and resources to address the client’s complex needs. Case management relies on the clients to play an active role in their development.

Responsibilities

• Adhere to guidelines for staff responsibilities as found in The Salvation Army's Employee Manuals.
• Attend relevant seminars and conferences as instructed.
• Conduct comprehensive, individualized, strengths-based, and culturally responsive assessments of each client’s needs and available resources.
• Empower the clients to access the resources available to them effectively.
• Collaborate with clients to develop, implement, and review an individualized action plan that aims to avoid fostering dependence.
• Monitor and document clients’ progress toward their goals using standardized forms and enter the relevant information into the client registry (ServicePoint) in a timely manner.
• Oversee the Comprehensive Emergency Assistance Program (CEAP) through the following actions:
  • Meet with clients to conduct an initial intake, including a detailed application that outlines their needs.
  • Compile a monthly budget for each client seeking assistance.
  • Meet with the Corps Officer to determine eligibility for services and the amount provided to the client.
  • Conduct financial literacy courses and present them to the bookkeeper at Divisional Headquarters for processing.
  • Maintain all client files with pertinent information.
• Conduct intake interviews and assessments via phone and in person, connecting families to resources for urgent needs.
• Conduct outreach to identify individuals in need of services and referrals.
• Prepare monthly statistical reports as requested and attend monthly coordination meetings.
• Provide continuity of client services through case transfer or case closure.
• Provide, refer, or arrange for families to receive services and resources identified in their action plan through:
  • verifying unmet needs by obtaining records and contacting vendors.
  • collaborating with other organizations to guide clients through the delivery sequence, ensuring the avoidance of duplication of benefits or services.
  • advocating with and for clients by providing support and advocacy with governmental and non-governmental agencies and organizations when necessary.
• Screen applicants promptly and respond to their needs to identify the urgency of their requirements and direct them to the appropriate services, providing accurate and timely information and referrals.
• Work with a designated pastoral care representative to schedule spiritual guidance sessions at the client’s request.

Qualifications

• A bachelor's degree in the related social services field is preferred; three years of case management experience are required.
• Ability to communicate effectively, both verbally and in writing.
• Ability to maintain ethical conduct following organizational policy and carry out business consistent with the organization's mission, values, and policies.
• Ability to work without close supervision on assigned duties and willingness to seek and accept supervision as needed.
• Bilingual in English and Spanish is a plus.
• Computer proficiency required, particularly in Microsoft Office.
• Demonstrated sensitivity to issues related to poverty and the barriers faced by low-income people.
• Excellent interpersonal skills, including empathetic listening.
• Must complete KeepSAfe and other required training upon hire.
• Must have a valid driver’s license and a clean driving record.
• Prior experience with motivational interviewing and the strengths-based perspective is a plus.
• Unquestioned confidentiality with sensitive financial and personal information.
• Will respect and promote the interests of The Salvation Army. The individual is not required to embrace the tenets of faith, but they are required to promote and respect the mission of The Salvation Army.

The Salvation Army is pleased to offer a comprehensive benefits program to full-time employees who work at least 30 hours per week, including...

• Comprehensive health care coverage, including dental/vision/hearing, with low-cost employee premiums, co-pays, and deductibles
• Employer-funded pension plan (100% vested after five years of eligible service)
• Telehealth/online doctor visits
• $20K Basic Life Insurance including grief counseling services, funeral planning services, and will/power of attorney/legal document preparation (no cost to employee)
• Voluntary life insurance
• Short-term disability coverage (no cost to employee)Long-term disability coverage
• Supplemental insurance coverage options (Aflac, homeowners, auto, and pet insurance)
• Flexible spending accounts for health care and dependent care
• 403(b) tax-deferred annuity plan
• Generous paid time off, including holidays, vacation, sick, personal, bereavement, and marriage leave
• Eligibility for the federal government’s Public Student Loan Forgiveness Program
• Most importantly – a job with a great purpose, inspiring you to make a difference every day!

Learn more about The Salvation Army's Southern New England Division athttps://easternusa.salvationarmy.org/southern-new-england/

An Equal Opportunity/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.