Pathway of Hope Case Manager

The Salvation Army USA Western Territory; Chandler (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

The Salvation Army USA Western Territory in Chandler, AZ is seeking a Full Time POH Case Manager to interview clients for emergency assistance, assess needs, and coordinate referrals to housing, health benefits, and community services. You will manage cases, maintain confidential files, and work with diverse populations, including families with children.

A valid AZ driver's license and background check are required.

Qualifications

• Bachelor's degree in social work or related discipline.
• Eight years' experience working with clients in crisis.
• Experience with households including children under 18.
• Extensive knowledge of community resources.
• Proficient with Microsoft Word, Excel, PowerPoint and Publisher; email, Adobe Acrobat, internet, WellSky and HMIS.
• Excellent interpersonal, telephone and written/verbal communication skills.
• Strong detail, organization and file management abilities.
• Ability to maintain confidentiality and work independently or in a team.
• Valid Arizona driver's license with clean driving record and transportation.
• Pass criminal background check and TSA Fleet safety training.

Responsibilities

• Interview clients by phone and in person to determine eligibility for emergency assistance.
• Refer clients to appropriate community agencies and services.
• Develop individual action plans and set goals for each client.
• Provide ongoing case management/assessments at 30, 60, 90 and 365 days.
• Provide referrals for housing, health benefits, financial support and other services.
• Network with outside agencies and community partners to serve clients.
• Prepare monthly statistics for the POH program.
• Maintain positive working relationships with Salvation Army staff, volunteers and partner agencies.
• Coordinate with the Divisional Pathway of Hope Coordinator.
• Assist landlords with rental assistance information collection.
• Maintain client confidentiality across duties and reports.
• Create and update client files in WellSky/HMIS; ensure records are accurate for follow-up.

Job description

LOCATION: Chandler Corps

STATUS: Full Time/Non-exempt

MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

QUALIFICATIONS:

• Bachelor's degree in social work or related discipline or;
• Eight years' experience working with clients in crisis and the strong ability to effectively resolve and cope with immediate crisis situations.
• Experience in working with households inclusive of children under the age of 18
• Extensive knowledge of community resources
• Excellent knowledge of and ability to use current Microsoft software applications, including Word, Excel, PowerPoint and Publisher, as well as e-mail, Adobe Acrobat, the internet & Bowman Systems (WellSky and/or HMIS depending on corps or grant requirements)
• Excellent interpersonal, telephone and communication skills, both written and verbal
• Excellent detail, organization and file management skills
• Demonstrated dependability, maturity, and initiative; must be able to maintain program/guest/agency confidentiality and treat each individual with dignity and respect.
• Ability to work alone and as a part of a team.
• Ability to maintain a self-motivated and self-directed schedule & address multiple clients in a timely manner
• Ability to work with people of diverse backgrounds and circumstances
• In-depth knowledge of the Homeless Management Information System.
• Bilingual (English/Spanish) strongly preferred
• Must possess a valid Arizona driver's license with a clean driving record & pass a motor vehicle records check.
• Must have reliable transportation.
• Must be able to pass a criminal background check
• Ability to pass The Salvation Army's Fleet safety e-learning
• Ability to remain compliant with The Salvation Army Protect the Mission standards & protocols

RESPONSIBILITIES:

• Interview clients by phone and in person to determine eligibility for emergency assistance
• Interview clients to determine their needs and refer them to the appropriate community agencies and services
• Develop an individual action plan and set goals for each client
• Provide on-going case management/assessments for clients at 30, 60, 90 & 365 days.
• Provide referrals to clients on housing, health benefits, financial support and other available community and public services
• Network with outside (appropriate) agencies and build relationships with community partners in service to clients
• Compile monthly statistical report as required for the POH program
• Maintain positive working relationship with Salvation Army representatives, volunteers, and all agencies providing services to clients.
• Participate in meetings with the Divisional Pathway of Hope Coordinator
• Submit guarantees to various utility companies
• Work with landlords to collect and process information for the purpose of rental assistance in an accurate and timely manner
• Maintain client confidentiality within all aspects of duties relating to the collection and reporting of client-based information
• Act as a liaison between clients, organizations and utility agencies
• Complete required paperwork accurately and in a timely manner
• Create and update manuals or computer database client files while maintaining records required for follow up
• Encourage clients to utilize community opportunities, resources, and services
• Keep a current file and update a register of social services available to area residents
• Gain and maintain a comprehensive knowledge of WellSky Community Services
• Communicate within the Emergency Services/Case Management team for decision making
• Demonstrate superior customer service, integrity, & commitment to innovation, efficiency & fiscally responsible activity
• Participate in all Pathway of Hope (POH) trainings, including but not limited to Strength's Based Perspective, Motivational Interviewing, Trauma Informed Care/De-Escalation, and Stages of Change Model
• Support client's spiritual growth by connecting them to the local corps officer and/or ministry leader for pastoral care as is possible.
• Raise client awareness of, and possible participation in, corps activities which include, but is not limited to: summer camps, vacation bible school, adult bible studies, after school programs, troops, music, and other youth activities.
• Support relevant corps events by providing Pathway of Hope promotional materials, information, and client referrals when appropriate.
• In partnership with the corps officer, create possible volunteer opportunities for corps officers, soldiers, and Advisory Organization members to participate in the program.
• Demonstrate superior customer service, integrity, and commitment to innovation, efficiency and fiscally responsible activity
• Utilize POH steps in navigating the path to independence and stability as follows:
• Selection
• Intake
• Assessment
• Action Planning
• Case Management
• Transition
• Post-Completion Follow-up
• Focus on POH outcomes as follows:
• Progression along Pathway of Hope
• Ability to solve root causes of target population
• Reduction in the number of barriers faced
• More effective use of community resources
• Increased Hope
• Greater integration of TSA's internal resources
• Positive Intergenerational Impact
• Stronger leadership& positive perception in communities
• Reduction in the number of repeat clients
• Other duties as assigned by the supervisor as it relates to the position of POH Case Manager

PHYSICAL REQUIREMENTS:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate a telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.

Education

Bachelors of Social Work (preferred)

Licenses & Certifications

Driver's License (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.