Pathology Referral Specialist

University of Texas MD Anderson Cancer Center

Houston (TX)

On-site

USD 46,000 - 69,000

Full time

3 days ago

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Benefits offered by this job

Competitive pay

Pension contribution

Tuition benefits

Job summary

University of Texas MD Anderson Cancer Center is seeking a Pathology Referral Specialist to coordinate complex pathology cases through diagnostic and biomarker testing processes, liaising with clinicians, pathologists, and laboratories. You will document case activity, resolve discrepancies, and support timely patient care while handling international cases.

The role emphasizes organization, attention to detail, and effective communication with internal and external customers.

Qualifications

High school diploma or equivalent required.
Preferred: Associate degree or some college in business or related field.
Minimum 5 years general office or administrative experience.

Responsibilities

Organize and review pathology case materials and paperwork; identify what is needed to move cases forward.
Determine subspecialty of case materials and document accessioning actions in LIS/HIS.
Provide high-quality customer service via email and phone; communicate professionally and timely.

Skills

Customer service

Communication

Organizational skills

Education

High School Diploma or Equivalent

Associate's Degree or some college

Tools

Access database

HIS

Pathology system

Job description

Join MD Anderson's Surgical Pathology team as a Pathology Referral Specialist and play a vital role in ensuring complex pathology cases move accurately and efficiently through the diagnostic and biomarker testing process. You'll organize and review pathology materials and documentation from internal and external sources, identify what is needed to move each case forward, and coordinate with clinicians, pathologists, laboratories, and other teams to support timely patient care.

What's in it for you? This role gives you the opportunity to develop specialized knowledge of pathology case processing, diagnostic review, and biomarker testing while working with cases from a variety of internal and external sources, including international cases. You'll use your attention to detail and problem-solving skills to review pathology reports, identify the appropriate subspecialty service, resolve discrepancies, obtain missing information or materials, and accurately document case activity within multiple systems.

You'll also serve as an important communication link for internal and external customers, providing timely and professional support through email and telephone interactions. By monitoring worklists and pending cases, coordinating the transfer of materials, and helping ensure turnaround-time expectations are met, you'll help keep cases moving to the appropriate next step while ensuring materials are properly archived or returned when no longer needed.

At MD Anderson, you'll also enjoy a comprehensive benefits package, including competitive pay, an annual merit increase program, annual incentive opportunities, an employer-funded pension contribution, medical/dental/vision coverage, generous paid time off, and opportunities for professional growth and development.

If you're highly organized, detail-oriented, and enjoy coordinating complex information and working with a variety of customers and healthcare professionals, this is an opportunity to make a meaningful impact behind the scenes of cancer diagnosis and treatment at MD Anderson.

The hours on Monday - Friday 8am - 5pm

JOB SPECIFIC COMPETENCIES

Organize and assimilate pathology case materials and paperwork

Documents receipt of materials in Access database, updating information as pre-accession actions are taken. Perform a thorough review of all associated paperwork (ie outside pathology report, outside billing information, request report translations as needed for international cases, in-house clinician orders for testing, commercial laboratory requisition, etc.). Determine additional materials, information or reports needed for processing and initiate action to request/obtain. Compare materials/documents received against information in HIS, initiating communication to PAS to resolve discrepancies or to initiate financial clearance for marker testing.

Determine pathology subspecialty of case materials and document all accessioning or case processing actions in

LIS Analyze and interpret internal and external path reports to determine the appropriate subspecialty service to process the biomarker/protocol or diagnostic review request. Checks selected information after pathologist review for biomarkers or after initial case accession for diagnostic review. Accurately documents selected specimens and other details for biomarker testing. Accurately documents receipt of outside materials and counts for dx review. Provides feedback to faculty and ordering clinicians through emails as necessary

Provide high-quality customer service via email and/or telephone

Interacts appropriately with customers, both internal and external, for different purposes to perform assigned tasks. Communicates effectively through written and oral communication, in a timely manner. Strong interpersonal skills include tact, diplomacy, and flexibility.

Monitor worklists or queues to facilitate transfer to respective next departmental action

Periodically review assigned pending cases to assure compliance with expected turnaround time expectations for completion of task. Document transfer of materials no longer needed for testing or diagnostic review to the Pathology File Room for archiving or return to home facility

Other duties as assigned

EDUCATION

Required: High School Diploma or Equivalent

Preferred: Associate's Degree or some college level courses in business.

WORK EXPERIENCE

Required: 5 years General office or administrative experience.

Preferred: 5 years General office or administrative experience in a pathology, medical terminology, coding or healthcare environment.

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html