Pathology Diagnostics Services Navigator

Beth Israel Lahey Health; Boston (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Beth Israel Deaconess Medical Center in Boston, MA seeks a Pathology Diagnostic Services Navigator to support subspecialty workflows, coordinate testing, and ensure accurate documentation in Epic. You will work with pathologists, clinicians, and laboratory staff to keep case review and communication timely and compliant.

This role emphasizes organization, attention to detail, and effective communication, with duties spanning slide tracking, specimen handling, and coordinating resources across

Qualifications

• Bachelor's degree in biology, health science, health administration, or related field.
• 1-2 years' work experience in laboratory or administrative healthcare.
• Experience with computer systems including Outlook, Word, and Excel.

Responsibilities

• Serve as operational contact for assigned pathology subspecialty and coordinate inquiries.
• Support reporting by reconciling outside pathology reports and consultations.
• Track slides, blocks, and reports; identify missing materials and follow up.
• Coordinate material requests with pathologists and Consult Coordinators.
• Monitor molecular/cytogenetic testing status and document results in Epic.

Skills

Written communications

Oral communications

Teamwork

Education

Bachelor's degree in biology or related field

Tools

Outlook

Word

Excel

Job description

Boston, MA • Beth Israel Deaconess Medical Center • Full-time • DayWhen you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.The Pathology Diagnostic Services Navigator serves as a dedicated operational and clinical support resource within a pathology subspecialty division. Working closely with pathologists and clinical teams, the Pathology Diagnostic Services Navigator facilitates pathology reporting workflows, coordinates ancillary testing, manages clinician communication, and ensures accurate incorporation of diagnostic information into pathology reports. The role will manage processes between Consult Coordinator and Molecular Testing Coordinator teams ensuring accurate case review, timely specimen handling, appropriate documentation, and efficient communication between all parties involved. The position serves as a central point of coordination for assigned subspecialty services and is well-suited for a detail-oriented candidate who wants to work directly with patient data and play an essential role in delivering patient care.Job Description:The following statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required in this position.Essential Responsibilities:1. Subspecialty Supporta. Serve as a primary operational point of contact for assigned pathology subspecialty. Receive and track incoming messages from clinicians, referring institutions, and internal teams. Route inquiries appropriately and facilitate timely responses.b. Coordinate information exchange between pathology, clinical departments, and external institutions.2. Pathology Consultation Reporting Supporta. Assist with incorporation and reconciliation of outside pathology reports and consultation materials. Help ensure complete and accurate documentation of consultation related records, communications, and activities.b. Maintain awareness of pending reports and follow-up actions to support timelycase completion. Reassign as needed for equity amongst subspecialty teams. Maintain a list of pending cases, outstanding materials, and clinical deadlines. Bring urgent requests and delays to the pathologist for prioritization.c. Track slides, blocks, and reports. Check received materials against the consultation request. Identify and follow up on missing slides, immunohistochemistry slides, blocks, or reports.d. Coordinate additional material requests. At the pathologist's direction, work closely with Consult Coordinators to request additional slides, blocks, or other materials from referring institutions and track their receipt.3. Coordinate molecular and cytogenetic requests for both internal and external reference laboratories.a. Work closely with Molecular Testing Coordinators to track and monitor the status of molecular and cytogenetic testing results to ensureb. Manage reports from outside performing labs and ensure accurate documentation within Epic system.4. Prepare for presentation for clinical medical conferences, to include, but not limited to, Tumor Board and Teaching Conferencesa. Retrieve and prepare digital images/slides/blocks according to departmental priorities for consultation, conferences, tumor boards, teaching, additional in-house testing and send-out testing to outside facilities.b. Monitor Email Distribution for requests from clinicians5. Communicate effectively with pathologists, laboratory personnel, clinical staff, and outside facilities regarding case status, specimen requirements, and other testing coordination. Keep a clear record of pending requests, responsible contacts, and next steps to maintain smooth transitions between rotating services6. Ensure that all workflows are completed in accordance with departmental policies, laboratory regulations, and quality assurance procedures.7. Assist in maintaining organized records, databases, and workflow processes to support operational efficiency and regulatory compliance.Required Qualifications:1. Bachelor's degree in biology, health science, health administration, or related field.2. 1-2 Years work experience in Laboratory, Administrative Healthcare3. Experience with computer systems required, including web-based applications, which may include Outlook, Word, and Excel.Competencies:Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge, and skills based on general precedents.Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex, varied situations.Teamwork: Ability to act as a team leader for small projects or work groups, create a collaborative and respectful team environment, and improve workflows. Results may impact the operations of one or more departments.Customer Service: Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner.Physical Nature of the Job: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, and pulling objects. Sitting most of the time, with walking and standing required only occasionallyPay Range:$26.00 – $34.99The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/DisabledJob detailsEmployment: Full-timeHours/Week: 40Shift: DayCategory: LaboratoryPay Range: $26.00 - $34.99FLSA: Non-ExemptReq ID: JR105429