Passenger Service Instructor

Worldwide Flight Services (WFS); Las Vegas (NV); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

DailyPay

On the spot awards

Medical options

Travel discounts

Wellness programs

401k program

Internal mobility

Job summary

Worldwide Flight Services is seeking an Instructor, Passenger Services based at a Las Vegas station to deliver initial and recurrent safety, security, and procedural training for airport passenger service agents. The role ensures compliance with company standards and applicable regulations, maintains training records, and supports audits.

Based at the local station, the instructor focuses on training initiatives and reports to Corporate Training, collaborating with station operations to ensure

Qualifications

• Must know all Federal Air Regulations related to passenger ground handling operations and WFS procedures.
• 2 years of customer service experience, preferably airline/hospitality.
• Comply with WFS site security plan.
• Report security breaches or non-compliance to managers or via the reporting program.

Responsibilities

• Conduct initial and recurrent training for passenger service and ground handling operations.
• Ensure compliance with TSA, FAA, DOT, airport authority, and U.S. Customs & Border Protection regulations.
• Maintain and audit training records; update local training manuals and SOPs.
• Train personnel on new procedures and regulatory requirements.
• Support audits, documentation reviews, and passenger processing compliance.
• Perform training-related administrative tasks and data entry.
• Assist in station operations as needed.
• Communicate effectively with employees and management; work independently with minimal supervision.
• Perform duties in variable airport and weather conditions.

Skills

FAA regulations knowledge

Customer service

Leadership

English proficiency

Computer skills

Job description

Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world-class service. WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world.

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The Instructor, Passenger Services delivers initial and recurrent safety, security, and procedural training for airport passenger service agents. This role ensures compliance with WFS standards and applicable government regulations, maintains training records, updates local SOPs, and supports audits. While based at a local station, the primary focus is supporting training initiatives and reporting to Corporate Training.

Compensation Rate: $21.00 per hour

Employment Status: Full-Time

Account Designation: Frontier Airlines

Watch Our Team in Action: Day In The Life Ground Handling - Passenger Service

Responsibilities

• Conduct initial and recurrent training for passenger service and ground handling operations
• Ensure compliance with WFS policies and TSA, FAA, DOT, airport authority, and U.S. Customs & Border Protection regulations
• Maintain and audit training records; update local training manuals and SOPs
• Train personnel on new procedures and regulatoy requirements
• Support audits, documentation review, and passenger processing compliance
• Perform training-related administrative tasks and data entry
• Assist in station operations as needed
• Communicate effectively with employees and management; work independently with minimal supervision
• Perform duties in variable airport and weather conditions

Minimum Requirements

• Must be knowledgeable in all Federal Air Regulations pertaining to passenger ground handling operations and all Worldwide Flight Services procedures
• 2 years customer service experience required. Preferably in airline/hospitality industry.
• Comply with WFS site security plan.
• Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS reporting program.
• Valid U.S. Driver's License

Preferred Skills

• Must possess leadership qualities.
• Requires strong oral and written communications skills, excellent presentation and interpersonal skills.
• Ability to read, write, fluently speak and understand the English language.
• Current working knowledge of computer systems.
• Current office/ warehouse operational working experience preferred.

Physical Requirements/Working Conditions

• Push, pull, bend, stoop, twist, turn, reach, crawl, or grip as necessary to demonstrate job functions and operate required equipment.
• Work in restricted spaces as necessary to demonstrate job functions.
• Ability to lift 35 lbs.
• Work in a high noise level environment.

Perks & Benefits

• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.