Passenger Service Agent

Alaska Airlines, Inc.; Spokane (WA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Stand-by travel privileges

Medical, dental, vision benefits

401k match

Job summary

Horizon Air in Spokane, WA is seeking a Passenger Service Agent to assist guests with travel needs, respond to inquiries, resolve complaints, and perform tasks in baggage, ticketing, check-in and boarding flights. You will contribute to smooth operations by arranging seat assignments, directing guests, processing luggage, and supporting mishandled-guest handling.

The role requires strong communication, the ability to stand for long periods, lift up to 50 pounds, and a flexible schedule including

Qualifications

• Minimum 1 year of customer service experience.
• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 pounds and stand for long periods.
• Flexible schedule including nights, weekends and holidays.
• Must be authorized to work in the U.S.
• High school diploma or equivalent.

Responsibilities

• Assist guests with travel needs (baggage, ticketing, check-in, boarding).
• Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in, passengers and boarding flights).
• Ensure cabin accommodations and guest satisfaction.
• Process mishandled luggage and assist with delays or cancellations as needed.

Skills

Customer Service

Communication

Multi-tasking

Reservation System

Typing 25 WPM

Lifting 50 lbs

Standing long periods

Flexible schedule

Education

High school diploma or equivalent

Tools

Computerized reservation system

Job description

Company

Horizon Air

The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

Role Summary

The Passenger Service Agentis responsible forassistingguests with travel needs by responding to guest inquiries and resolving complaints, and performing various tasks in baggage, ticketing,check-inand boarding flights.

Key Duties

• Assistguests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-inpassengersand boarding flights).
• Ensure cabinaccommodations.
• Assistwith mishandled guestsas a result ofoversold flights, delayed or cancelled flights, lost,delayedor damaged luggage.
• Evaluate and prepare flights by arranging seat assignments, directing guests, making announcements using a PAsystemprocessing upgrades and standby requests.
• Process and secure guest luggage.Entersandmaintainsdelayed or damaged luggage claims using a data entry system.
• At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
• Perform other duties as assigned.

Additional Details

Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand.Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permittedif they’re not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).

Job-Specific Experience, Education & Skills

Required

• A minimum of 1 year of customer service or community service experience.
• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Ability to learn andoperatea computerized reservation system.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 pounds.
• Must be able to stand forlong periodsof time.
• Must be able to bend, stoop, squat,reachand grasp.
• Ability to perform basic mathematics.
• Ability toworka flexible schedule includingnights,weekendsand holidays.
• Ability toparticipatein paid trainingthat may require overnight travel.
• Ability to obtain airport security clearance.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimumage of18.
• Mustbe authorized towork in the U.S.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Starting Rate

USD $19.10/Hr.

Total Rewards

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Airport SIDA Badge Requirements

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Regulatory Information

Equal Employment Opportunity Policy Statement

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973(“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974(“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.

To implement this policy, we will:

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;(2) Ensure that employment decisions are based only on valid job requirements; and(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.

Government Contractor & Department of Transportation (DOT) RegulationsAlaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.

Apply by 7:00 PM Pacific Time on

9/17/2026

FLSA Status

Non-Exempt

Employment Type

Full-Time

Regular/Temporary

Regular

Requisition Type

Frontline

Location

Spokane, WA - Airport

A:

Y - T1