Passenger Assistant Service - JAX Airport

PrimeFlight Aviation Services; Jacksonville (FL); On-site; USD 27,497,000 - 52,560,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services in Jacksonville, FL seeks a Passenger Assistant to support travelers, including those with mobility needs, check-in, security, boarding, and gate guidance.

You will collaborate with airline staff, provide friendly service, assist with wheelchairs, luggage, and navigate airport facilities, while maintaining safety and compliance; all shifts including nights/weekends.

Qualifications

• 18 years of age or older.
• Eligible to work in the United States.
• English communication in reading, writing, and speaking.
• Physically able to assist passengers, including wheelchair handling.
• Familiarity with airport operations and procedures.
• Able to use electronic devices (IPads/Tablets, Computers, Mobile devices).
• Pass a background check and drug screen.
• Flexible to work nights, weekends and holidays.
• Credentials eligibility (FAA, TSA, Port Authority, U.S. Customs as applicable).

Responsibilities

• Provide assistance to passengers throughout the airport, including check-in, boarding, and arrival areas.
• Assist passengers with mobility issues, including wheelchairs and aids.
• Guide passengers through security checkpoints and customs areas.
• Offer information and directions regarding airport facilities, gates, and services.
• Help with luggage handling and transportation within the airport.
• Accommodate passengers with special needs for a comfortable and safe experience.
• Respond to passenger inquiries with timely, accurate information.
• Collaborate with airline staff to meet passenger needs.
• Maintain a friendly and professional demeanor at all times.
• Stay informed about flight schedules, delays, and gate changes.

Skills

English proficiency

Physically able to assist

Flexible shifts

Customer service orientation

Team communication

Background check

Credential eligibility

Airport operations knowledge

Education

Tools

IPad/Tablets

Computers

Job description

Rate: $15.95 USD per hour

Description

GUIDING EVERY JOURNEY WITH CARE AND COMFORT - PASSENGER ASSISTANT WANTED!

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

WHY WORK FOR PRIMEFLIGHT?

• Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)

• We are committed to being a leading provider of commercial services within the aviation industry

• Our teams focus on maintaining a positive working environment and treating all team members with respect

• With more than 200 locations across the world, we offer opportunities for career progression

SUMMARY OVERVIEW

The Passenger Assistant is dedicated to offering personal assistance and support to passengers, particularly those with special needs, ensuring a smooth and comfortable airport experience. This position involves assisting passengers with check-in, security processes, boarding, and disembarking, and providing general guidance and information about airport facilities. You will also assist passengers with mobility issues, including those needing wheelchair services, and ensure they reach their gates or connecting flights on time. Additionally, the role requires a strong focus on customer service, addressing passengers' inquiries and concerns with empathy and efficiency.

RESPONSIBILITIES

• Provide assistance to passengers throughout the airport, including check-in, boarding, and arrival areas

• Assist passengers with mobility issues, including the use of wheelchairs and other aids

• Guide passengers through security checkpoints and customs areas

• Offer information and directions regarding airport facilities, gates, and services

• Help with luggage handling and transportation within the airport

• Accommodate passengers with special needs, ensuring a comfortable and safe experience

• Respond to passenger inquiries and provide timely and accurate information

• Assist in managing queues and crowd control in busy areas

• Facilitate the boarding process by helping passengers onto and off the aircraft

• Collaborate with airline staff to ensure passenger needs are met

• Maintain a friendly and professional demeanor at all times

• Stay informed about flight schedules, delays, and gate changes

• Provide support during emergency situations in accordance with airport protocols

• Ensure compliance with all airport security measures and regulations

• Exemplify PrimeFlight customer service and safety standards

• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older

• Eligible to work in the United States

• Communicate effectively in English (reading, writing, speaking)

• Physical ability to assist passengers, including pushing wheelchairs and handling luggage

• Familiarity with airport operations and procedures

• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices

• Effectively communicate with colleagues and clients, both in-person and through electronic means

• Pass a background check and drug screen

• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)

• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

• Ability to lift up to 70 pounds

• Prolonged standing and walking in an indoor/outdoor environment as applicable

• May need to reach with arms and grasp with hands

• May need to push, pull

• May need to crawl and crouch, at times, in confined tight spaces

• May need to bend, stretch, squat, kneel

• Exposure to moderate and at times high noise levels

• Be able to hear and respond to the spoken voice and to audible alarms

• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers

• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

SMS/Text Communications

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Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.