Passenger Ambassador

SP+; Tampa (FL); On-site; USD 18,184 - 25,898; Part time

Benefits offered by this job

Medical, dental, vision

Flexible spending accounts

Long/short term disability

Life insurance

401(k)

Paid time off

Job summary

SP+ is seeking a Passenger Ambassador to deliver front-line customer service at designated airport locations in Tampa, FL. You will help passengers move efficiently through TSA checkpoints and assist in baggage claim and ground transportation.

The role requires weekend/holiday availability, physical endurance to stand and lift, and the ability to obtain an airport badge. Prior customer service and supervisory experience are preferred, with a training program provided.

Qualifications

• Must be at least 18 years of age.
• Authorized to work in the United States.
• Must be able to clear a background and drug screen.
• At least one year of supervisory experience.
• Airline experience preferred.
• Strong verbal and written communication skills.
• Able to obtain an airport badge.

Responsibilities

• Provide front-line customer service to passengers at designated airport locations.
• Ensure passengers are prepared to process through TSA checkpoints and facilitate efficient movement.
• Assist in baggage claim and ground transportation support.
• Collect baggage carts, remove debris, and report housekeeping needs.

Skills

Customer service

Communication

Supervisory experience

Airport compliance

Job description

Overview

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer‑first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check‑in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Responsibilities

As a Passenger Ambassador, you will provide front‑line customer service to passengers at designated airport locations, ensuring they are prepared to process through TSA checkpoints and facilitating efficient passenger movement.

• Ability and availability to work weekends and holidays, stand/move/lift consistently throughout the shift, and communicate effectively with passengers.
• Position starts at $16.00 per hour and is part‑time.
• Previous 1‑2 years of customer service experience preferred (paid training provided).
• Advancement opportunities: Driver, RAC Agent, Supervisor.

• Ensure passengers are prepared to process through TSA checkpoints and assist in efficient passenger processing.
• Provide customer service in baggage claim and ground transportation assistance.
• Assist in the collection of baggage carts between flights, collect debris, and perform minor cleaning of assigned locations; observe and report housekeeping needs.

Qualifications

• Must be at least 18 years of age.
• Authorized to work in the United States.
• Must be able to clear a background and drug screen.
• At least one year of supervisory experience.
• Airline experience preferred.
• Strong verbal and written communication skills.
• Ability to complete all required training, including airport compliance.
• Able to obtain an airport badge.

Appearance Guidelines

Employees are expected at all times to present a professional business‑like image, even when working behind the scenes. The policy requires dress, grooming, and personal hygiene to be appropriate and consistent with company standards.

• For all male employees a fully grown, well‑maintained mustache, beard or goatee is permitted.
• No visible tattoos or body piercings are allowed; any tattoos must be covered by uniform or other means agreed upon by management.
• Clean and well‑maintained approved uniforms must be worn on shift.
• Additional requirements as specified by management.

Physical demands: lift and move up to 75 pounds, frequent standing, walking, bending, twisting, turning, stretching, and reaching. Visual requirements include close, peripheral vision, and focus adjustment.

Salary and Benefits

Salary Range: $16.00 per hour.

Eligible employees will participate in benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401(k), and paid time off.

Equal Employment Opportunity

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact [e-mail].

Location

US-FL-TAMPA