Parts & Supplies Manager - HVAC

Lennox International; Phoenix (AZ); On-site; USD 112,000 - 125,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental, and vision insurance

401(k) retirement plan

Short-term disability insurance

8 weeks paid birthing leave

Paid time off (PTO)

Paid holidays

Job summary

Lennox International in Phoenix, AZ is seeking a Parts & Supplies Manager to grow Lennox parts and supplies sales with current customers and new prospects. You will select products, negotiate terms, and mentor the sales team to maximize profitability.

The role requires a bachelor's degree and at least five years of related experience, with strong relationship-building, negotiation and CRM skills. A comprehensive benefits package is offered along with a performance-based compensation plan.

Qualifications

• Requires a bachelor's degree or an equivalent combination of education and experience.
• Requires at least five years related experience.
• Requires strong abilities with building relationships, listening, persuading, negotiating and managing time.
• Requires knowledge of principles and methods for showing, promoting, and selling products or services.
• Knows principles and processes for providing customer service.
• Effective at written and verbal communication.
• Requires intermediate industry and product knowledge.
• Must be able to use Microsoft Office and Customer Relationship Management software.

Responsibilities

• Develop new prospects and interact with existing customers to increase sales and gross profit of Lennox parts & supplies.
• Selects the correct products or assist customers in making product selections based on needs and regulations.
• Facilitate vendor relationships and aftermarket sales training at the local level.
• Negotiate prices and terms of sales and service agreements.
• Ensure high post-sales satisfaction and repeat business.
• Coach and mentor sales representatives on selling HVAC aftermarket parts and supplies.

Skills

Relationship building

Negotiation

Communication

Microsoft Office

CRM software

Sales techniques

Education

Bachelor's degree or equivalent

Tools

CRM software

MS Office

Job description

Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

What Drives Success

WHAT YOU'LL BE DOING

This Parts & Supplies Manager will develop new prospects and interact with existing customers to increase sales and gross profit of Lennox parts & supplies business.

Duties include, but are not limited to:

• Selects the correct products or assist customers in making product selections based on customers' needs, product specifications, and applicable regulations.
• Facilitates vendor relationships and aftermarket sales training at the local level Negotiates prices and terms of sales and service agreements.
• Ensures high post-sales satisfaction, facilitating positive long-term relationships and high potential for repeat business with customers.
• Will coach and mentor sales representatives on selling HVAC aftermarket parts and supplies.

WHAT DRIVES SUCCESS:

Having the right qualifications is only a part of what it takes to be a successful employee. At Lennox we believe in following a set of behaviors and competencies to achieve your full potential. In this position, it is vital that you embody these core competencies:

• Situational Adaptability: You flex your approach and demeanor to suit various scenarios. You successfully shift gears as new developments and competing priorities arise - balancing routine tasks, urgent action items, and long-term projects is second nature for you.
• Decision Quality: You make thoughtful and timely decisions with the best interest of the organization in mind, prioritizing and organizing key deliverables and ensuring stakeholder buy-in.
• Drives Results: You show pride in “getting the job done” with a bias for action, going above and beyond to ensure your responsibilities have been met. During high-pressure moments, you work diligently to meet deadlines and show value in your work.

What We Are Looking For

WHAT WE ARE LOOKING FOR:

• Requires a bachelor's degree or an equivalent combination of education and experience.
• Requires at least five years related experience.
• Requires strong abilities with building relationships, listening, persuading, negotiating and managing time.
• Requires knowledge of principles and methods for showing, promoting, and selling products or services. (This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems)
• Knows principles and processes for providing customer service. (This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction)
• Effective at written and verbal communication.
• Requires intermediate industry and product knowledge.
• Must be able to use Microsoft Office and Customer Relationship Management software.

What We Offer

Compensation: The total compensation range for this position is $112K-$125Kand will be based on the candidate’s qualifications, experience, and education.Under the plan, target compensation is anticipated to be 70% base salary and 30% commission.New hires are guaranteed to receive at least the target commission for six months.The competitive compensation plan also includes an uncapped bonus structure based on performance exceeding 100% of the plan across three individual categories. The bonus amount increases as performance surpasses quota, so the potential payout is not fixed and can grow as over-quota achievements increase.

Benefits:Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture - which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers:The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

We may use automated tools, including artificial intelligence, to support parts of our hiring process, such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions, please contact [e-mail].