Parts Supervisor

Weisiger Group; Gastonia (NC); On-site; USD 65,000 - 80,000; Full time

Job summary

Carolina Cat is seeking a Parts Supervisor to lead the local branch parts department, overseeing operations, budgeting, and profitability. The role requires driving performance, staff development, and strong coordination with service and management to deliver top-quality parts support.

The position emphasizes integrity, team collaboration, and adherence to safety guidelines, with a focus on customer satisfaction and operational excellence in Gastonia, NC.

Qualifications

• Minimum five years in a parts role, with inventory control and asset management.
• Demonstrated integrity, ethics, and leadership abilities.
• Strong management and organizational skills for coordinating tasks.
• Proven experience in parts distribution, training, and customer satisfaction.
• Ability to generate ideas, plan, and delegate effectively.

Responsibilities

• Staffing input for local parts operations and assignment of duties.
• Maintain team atmosphere, ensure satisfaction and productivity.
• Meet objectives aligned with corporate mission and values.
• Ensure safety and contamination control compliance with HR input.
• Review and validate parts for returns and usability.
• Oversee parts logistics, including transportation and routes.
• Coordinate with service for optimal product support to customers.

Skills

Inventory control

Team leadership

Performance management

Customer satisfaction

Problem solving

Tools

MS Excel

SAP

Word

Job description

Join the Carolina Cat Team

As a family-owned company under our fourth generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.

Since 1926, we’ve supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that’s built to last.

We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential.

Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.

Summary

The Parts Supervisor is responsible for the performance of the local branch parts department - including operations, revenues, expenses, profitability, assets, budgeting and financial management.

Essential Functions

• Provides input on staffing for local parts operations inclusive of assigning job responsibilities, productivity, quality and the overall work environment.
• Ensures a “team atmosphere” while maintaining a high degree of employee satisfaction and productivity while holding them accountable for their actions.
• Meets set objectives across the department that is aligned with our Corporate Mission and Value Statement.
• Works with Manager and Human Resources to ensure and monitor the Parts departments’ compliance with all safety and contamination control guidelines.
• Performs mid-year and annual Performance Development Plans with all branch parts personnel.
• Works with Manager for point of sale merchandising opportunities in our Retail lobby.
• Works seamless with the Service Departments to provide the best Product Support available to our customers. Effectively support and communicate with parts and service department associates.
• Responsible for Parts logistics: transportation, vehicle maintenance, routes and various other associated duties including parts drops.
• Ability to correct problems as they arise consulting with co-workers or supervisor when necessary.
• Daily review of supplies necessary for operations and exercise proper ordering procedures
• Extensive understanding of DBS, SIS, ANTARES, SAP and other provided applications to expedite quality customer service.
• Review and validate parts are in usable and returnable condition for returns.
• Accurate and timely delivery of all parts ordered by internal and external customers.
• Perform general housekeeping duties as assigned.
• Other duties as assigned.

Supervisory Responsibilities

This job has supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• Five years Parts experience - effectively performing required tasks in the Parts department including: inventory control / asset management.
• Uncompromising integrity, moral values, ethics, honest, truthful and straightforward.
• Strong management skills, including motivating, change management, conflict resolution, performance enhancement, organizational, coordinating and project management skills.
• Proven experience and ability in the areas of parts distribution, human relations, training, and CUSTOMER SATISFACTION.
• Has the ability to think outside current circumstances, develop new and effective solutions and also recognizes unique opportunities.
• Able to generate ideas, brainstorm, and conceive multiple solutions.
• Excellent planning ability which ties corporate vision to all decisions.
• Maintains a current knowledge and appreciation of all parts functions while effectively delegating responsibility to others.

Computer Skills

Intermediate level PC skills, especially with MS Excel, SAP and Word preferred

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

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