Parts Specialist: Auto Parts & Customer Service Pro

O'Reilly Auto Parts; Onalaska (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide top-tier service to retail and installer customers. The role supports store management, promotes customer service programs, and involves cash handling, returns, and basic in-store services.

Bilingual candidates are encouraged to apply and may participate in daily stock and planogram tasks. This on-site position requires friendly, efficient service, multitasking across phone and in-store interactions, and adherence to company policies

Qualifications

• Proven ability to provide outstanding customer service.
• Strong communication and interpersonal skills.
• Ability to multitask and handle phone and in-store customers concurrently.

Responsibilities

• Greet retail/walk-in customers and assist with merchandise selection.
• Support store management and installer service specialists as needed.
• Handle cash transactions, returns, and exchanges per policy.
• Answer store phone calls, look up parts, quote prices, and promote related items.
• Perform daily operational tasks such as stocking, planogram updates, and basic in-store services.

Skills

Customer service

Cash handling

Multi-tasking

Phone etiquette

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide top-tier service to retail and installer customers. The role supports store management, promotes customer service programs, and involves cash handling, returns, and basic in-store services.

Bilingual candidates are encouraged to apply and may participate in daily stock and planogram tasks. This on-site position requires friendly, efficient service, multitasking across phone and in-store interactions, and adherence to company policies