Parts Specialist

O'Reilly Auto Parts; Pullman (WA); On-site; USD 23,598 - 32,373; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, and vision insurance

Tuition educational assistance

Job summary

O'Reilly Auto Parts, located in Pullman, WA, is seeking a Parts Specialist to provide exceptional service to retail and installer customers. This role includes assisting with store management tasks and requires strong customer service skills. The hourly pay ranges from $17.13 to $23.50, with additional compensation opportunities available.

To succeed, candidates must demonstrate the ability to multitask while providing friendly service. Benefits include competitive wages, paid time off, and opportunities for career growth within the company.

Qualifications

• Ability to match alphanumeric sequences quickly.
• Outstanding, friendly, and professional customer service skills.
• Must multitask handling customers both on the phone and in-store.

Responsibilities

• Provide high-level service to retail and installer customers.
• Assist store management with assigned tasks.
• Maintain and secure cash drawer accurately.
• Process customer exchanges and returns friendly.
• Drive delivery vehicle as needed.

Skills

Customer service

Alphanumeric matching

Multitasking

Education

ASE certification

Fluency in multiple languages (Spanish highly desired)

Job description

Compensation and Benefits

Compensation Pay Range: $17.13 - $23.50. The actual hourly rate will be equal to or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums paid per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encouraged to apply.

Essential Job Functions

• Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
• Complete assigned company training relevant to position.
• Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
• Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
• Perform various daily operational tasks, such as preparing new, core, and warranty merchandise returns to be shipped to the distribution center, and assist with monthly stock adjustments and inventory cycle counts.
• Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
• Perform various in-store services for customers (where state and local laws allow) such as installing wipers, testing and charging batteries, testing charging system, scanning vehicle trouble codes, replacing headlight capsules, etc.
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate. Driving record must meet the company mandated driving eligibility requirements.
• All other duties as assigned.

Skills / Education / Knowledge / Experience / Abilities

• Required:
  • Ability to quickly match alphanumeric sequences
  • Ability to provide outstanding, friendly and professional customer service
  • Must be able to multitask, handling customers on the phone and in the store at the same time
• Desired:
  • Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
  • ASE certification
  • Fluency in multiple languages (Spanish is highly desired)

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option 1, and provide your requested accommodation, and position details.