Parts Specialist

O'Reilly Auto Parts; Palm Springs (CA); Sur place; USD 23 000 - 34 000; Plein temps

Avantages offerts par ce poste

401k with employer contributions start

Medical, Dental, Vision Insurance

Paid Time Off

Stock Purchase Plan

Tuition Educational Assistance

Résumé du poste

O'Reilly Auto Parts is seeking a Parts Specialist in Palm Springs, CA to deliver high-level customer service to retail and installer customers. The role supports store management, handling merchandise selection, pricing, and related selling activities, and may include in-store services and occasional local deliveries.

Training will cover company policies and service programs. Daily responsibilities include greeting customers, assisting with product choices, processing transactions, and

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsabilités

• Greet customers and assist them in selecting merchandise.
• Assist managers and installers in serving professional customers as needed.
• Handle cash, checks, and card transactions securely.
• Process exchanges and returns per policy.
• Resolve customer complaints in a friendly manner.
• Perform daily store tasks including stocking, planogram updates, and inventory checks.
• Provide in-store services (e.g., install wipers, test batteries) as trained.
• Occasionally drive a delivery vehicle when needed.

Connaissances

Customer service

Multitasking

Attention to detail

Formation

ASE certification

Description du poste

Compensation Pay Range

$16.90 - $24.90

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

• Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.


• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.


• Assist managers and/or installer service specialists in serving the professional customers as needed and directed.


• Complete assigned company training relevant to position.


• Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.


• Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.


• Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.


• Address and resolve customer complaints in a friendly manner.


• Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.


• Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.


• Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.


• Perform various in-store services for customers (where state and local laws allow) - (i.e.; install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.).


• Occasionally drive a delivery vehicle to make deliveries (Driving record must meet the company mandated driving eligibility requirements) when business needs dictate.


• All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

• Ability to quickly match alphanumeric sequences


• Ability to provide outstanding, friendly and professional customer service


• Must be able to multitask, handling customers on the phone and in the store at the same time

Desired

• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service


• ASE certification


• Fluency in multiple languages (Spanish is highly desired)

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package

• Competitive Wages & Paid Time Off


• Stock Purchase Plan & 401k with Employer Contributions Starting Day One


• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)


• Team Member Health/Wellbeing Programs


• Tuition Educational Assistance Programs


• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option 1, and provide your requested accommodation, and position details.