Parts Specialist

O'Reilly Auto Parts; Ferndale (WA); On-site; USD 23,598 - 32,373; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

401k with Employer Contributions

Medical, Dental, and Vision Insurance

Tuition Education Assistance

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist in Ferndale, Washington. In this role, you will provide exceptional customer service to retail and installer customers, assisting them in their selections and resolving complaints efficiently. You’ll also support store management and undertake various operational tasks, with a focus on multitasking and delivering a professional service.

Ideal candidates should be familiar with automotive parts and possess multitasking skills to handle customers both in-store and via phone. Competitive wages and a comprehensive benefits package are offered.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store.

Responsibilities

• Assist customers with merchandise selection and provide excellent service.
• Process cash transactions and maintain cash drawer accurately.
• Address and resolve customer complaints.

Skills

Customer service skills

Multitasking ability

Alphanumeric sequencing

Job description

Overview

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encouraged to apply.

Compensation

Compensation Pay Range: $17.13 - $23.50 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Essential Job Functions

• Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
• Complete assigned company training relevant to position.
• Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
• Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
• Perform various daily operational tasks, e.g., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
• Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
• Perform various in-store services for customers (where state and local laws allow) - (i.e.; install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.).
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate. Driving record must meet the company mandated driving eligibility requirements.
• All other duties as assigned.

Skills Education Knowledge Experience Abilities

Required:

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly and professional customer service
• Must be able to multitask, handling customers on the phone and in the store at the same time

Desired:

• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
• ASE certification
• Fluency in multiple languages (Spanish is highly desired)

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age, veteran status, uniformed service member status, physical or mental disability, genetic information or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to [e-mail] or call [phone] option 1, and provide your requested accommodation, and position details.