Parts Specialist

O'Reilly Auto Parts; Des Plaines (IL); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive wages & paid time off

Stock purchase plan

401k with employer contributions

Medical, dental, & vision insurance

Job summary

A national auto parts retailer is seeking a Parts Specialist in Des Plaines, Illinois. The role involves providing excellent customer service, processing transactions, and supporting store management. Ideal candidates will have multitasking abilities and familiarity with automotive parts. Bilingual candidates are encouraged to apply, and the position offers competitive wages and benefits including insurance and a 401k plan.

Qualifications

• Must provide outstanding and professional customer service.
• Ability to multitask, handling phone and in-store customers simultaneously.
• Fluency in multiple languages, especially Spanish, is highly desired.

Responsibilities

• Greet customers promptly and assist with merchandise selection.
• Process cash and credit transactions accurately.
• Address and resolve customer complaints in a friendly manner.
• Perform inventory tasks including freight receival and stock adjustments.
• Operate store equipment after training and perform various in-store services.

Skills

Customer service

Multitasking

Alphanumeric sequencing

Education

ASE certification

Job description

Compensation Pay Range

$15.00 - $20.00

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance premiums that may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met.

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Bilingual candidates encouraged to apply.

Essential Job Functions

• Follow and promote all company customer service programs such as Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
• Promptly greet retail/walk‑in customers in a friendly, courteous manner and assist them in selecting merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premiums and related items, and offering the Low‑Price Guarantee.
• Maintain and secure the cash drawer accurately, accept cash and/or checks, make accurate change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner and in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with the completion of daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
• Perform daily operational tasks such as preparing new, core, and warranty merchandise returns to be shipped to the distribution center, assisting with monthly stock adjustments, inventory cycle counts, etc.
• Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
• Perform various in‑store services for customers (where state and local laws allow), e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.
• Occasionally drive a delivery vehicle to make deliveries (driving record must meet company mandated eligibility requirements) when business needs dictate.
• All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Desired

• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish highly desired).

Total Compensation Package

• Competitive wages & paid time off.
• Stock purchase plan & 401k with employer contributions starting day one.
• Medical, dental, & vision insurance with optional flexible spending account (FSA).
• Team member health/wellbeing programs.