Parts Specialist

O'Reilly Auto Parts; Ashland (WI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, and vision insurance

Tuition educational assistance

Job summary

A prominent auto parts retailer in Ashland, Wisconsin is seeking a Parts Specialist to provide exceptional service to customers both in-store and over the phone. Responsibilities include assisting customers with product selection, handling transactions, and ensuring exceptional customer care. Ideal candidates should be able to multitask effectively and have knowledge of automotive parts and services. The position offers competitive wages, benefits, and opportunities for career growth.

Qualifications

• Ability to provide friendly, professional service.
• Must be able to multitask effectively.
• Familiarity with automotive parts and services preferred.

Responsibilities

• Assist customers in selecting merchandise.
• Provide service via phone and in-store.
• Process transactions and manage the cash drawer.
• Handle deliveries as necessary.

Skills

Outstanding customer service

Multitasking

Ability to match alphanumeric sequences

Job description

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates are encouraged to apply.

Essential Job Functions

• Follow and promote all company customer service programs, i.e. Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
• Promptly greet retail/walk‑in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low‑Price Guarantee.
• Accurately maintain and secure the cash drawer, accept cash and/or checks, accurately make change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner, in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
• Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
• Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
• Perform various in‑store services for customers (where state and local laws allow) – install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.
• Occasionally drive a delivery vehicle to make deliveries (Driving record must meet the company mandated driving eligibility requirements) when business needs dictate.
• All other duties as assigned.

Required Skills / Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Desired Skills

• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• A.S.E. certification.
• Fluency in multiple languages; Spanish is highly desired.

Total Compensation Package

• Competitive wages & paid time off.
• Stock purchase plan & 401k with employer contributions starting day one.
• Medical, dental, and vision insurance with optional flexible spending account (FSA).
• Team member health/wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

Equal‑Opportunity Employer

O’Reilly Auto Parts is an equal‑opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to [e-mail] or call (800) 471‑7431 option, and provide your requested accommodation and position details.