Parts & Service Specialist

Papé Group; Ellensburg (WA); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

401(k) plan

Healthcare benefits

Paid holidays

Vacation time

Advancement opportunities

Open-door policy

Job summary

Pape’ Kenworth – Ellensburg & Yakima, WA is hiring a Parts & Service Specialist to support customers with parts, quotes, and repairs. You will greet customers, identify parts, and process transactions with accuracy.

Join a team that values relationships, problem-solving, and reliable service in a fast-paced setting. Weekly travel to Yakima and lifting up to 50 pounds are required.

Qualifications

• Self-motivation and assertiveness.
• Previous customer service experience.
• Ability to thrive in a fast-paced, team-oriented environment.
• 2+ years of experience in heavy-duty truck parts counter sales; basic knowledge of parts inventory, inventory control, and warehouse procedures.
• Excellent communication skills, including the ability to connect with customers in person and over the phone to recommend products and services; ability to clearly convey technical information to customers and coworkers.
• Driver’s license with a good driving record – while this role is based out of our Ellensburg location, it will require at least weekly travel to Yakima in a company vehicle.
• Ability to frequently lift and move materials weighing up to 50 pounds, with appropriate safe-handling practices
• Willingness and ability to work outdoors in varying weather conditions.

Responsibilities

• Greet customers and help them find parts, quote repairs, and ensure satisfaction.
• Identify parts and solutions using product knowledge and in-house tools.
• Maintain paperwork, quotes, and transactions; handle credits and adjustments.
• Serve as parts delivery driver and warehouse support when needed.
• Provide friendly, accurate service in a fast-paced environment.

Skills

Customer service

Parts counter sales

Inventory management

Communication

Driver's license

Teamwork

Adaptability

Job description

PAPE’ KENWORTH – ELLENSBURG & YAKIMA, WA

Parts & Service Specialist

Do you love working with a wide variety of people, building relationships with customers, and solving problems? Can you adapt to changing priorities and balance several projects at once? If so, we want to hear from you!

Pape’ Kenworth, a premier medium and heavy-duty truck and equipment dealer in the West, is looking for a Parts & Service Specialist to join our team.

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.

Make a difference. Grow your career. Join the Pape’ Team!

What You’ll Do

As our Parts & Service Specialist, you’ll be the heartbeat of our operations and the trusted expert customers rely on for knowledgeable support and outstanding service. You’ll be the friendly face to greet customers as you help them find parts, quote repairs, and ensure every interaction ends with confidence and satisfaction.

Each day, you will use your product knowledge and our in-house tools to identify the right parts and solutions for every situation. Whether it’s helping a long-time customer or assisting someone new, you’ll build strong, lasting relationships through attentive service and genuine care.

In this role, you’ll also stay on top of product details, services, and pricing so you can answer questions with ease and accuracy. You’ll manage paperwork, quotes, and transactions efficiently, handle credits and adjustments smoothly, and keep work orders and invoices organized and up to date. You will also act as our parts delivery driver and warehouse support person when needed.

If you take pride in providing excellent customer service, enjoy solving problems, and thrive in a fast-paced environment, you’ll fit right in with our team.

What You Need

• Self-motivation and assertiveness.
• Previous customer service experience.
• Ability to thrive in a fast-paced, team-oriented environment.
• 2+ years of experience in heavy-duty truck parts counter sales; basic knowledge of parts inventory, inventory control, and warehouse procedures.
• Excellent communication skills, including the ability to connect with customers in person and over the phone to recommend products and services; ability to clearly convey technical information to customers and coworkers.
• Driver’s license with a good driving record – while this role is based out of our Ellensburg location, it will require at least weekly travel to Yakima in a company vehicle.
• Ability to frequently lift and move materials weighing up to 50 pounds, with appropriate safe-handling practices
• Willingness and ability to work outdoors in varying weather conditions.

Compensation

$26 -31.50/hr (Depending on Experience)

Why Work For Pape’

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 1 hour of sick leave for every 40 hours worked, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment – Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Licenses & Certifications Required

• Driver License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.