Parts Sales Representative - Front Counter

Rush Enterprises; Dayton (OH); On-site; USD 50,000 - 60,000; Full time

Job summary

Rush Truck Centers in Dayton, OH is seeking a Parts Sales Representative - Front Counter to assist external customers with parts needs, either at the counter or by phone. You will handle SAP movements, update repair orders, and process retail orders while ensuring proper documentation and pricing accuracy.

The role supports core and vendor returns, maintains records, and engages assigned accounts by phone. Opportunities for growth and participation in CSI/marketing initiatives are offered.

Qualifications

• High school diploma or GED.
• Six months' experience in over the counter sales.
• Familiarity with accounting and inventory tracking software.

Responsibilities

• Sell parts to external and account customers, over the counter, through the shop, or on the phone.
• Ensure all parts movements are performed in SAP in a timely manner.
• Keep repair orders updated in Service Link.
• Initiate all retail orders possible in Parts link.
• Ensure that all sales are properly documented per Rush policies to include but not limited to signatures, information on checks and credit card slips.
• Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Responsible for core returns - per procedure.
• Complete all customer and vendor returns-per procedure.
• Keep orderly records of all repair orders, invoices, insurance estimates, and special order parts.
• Set up orders for daily shipment, delivery, or pick-up.
• Solicit assigned accounts by phone.
• Participate in Dealership CSI and marketing.

Skills

Over-the-counter sales

Customer service

Education

High school diploma or GED

Tools

SAP

Service Link

Parts link

Job description

The Parts Sales Representative - Front Counter sells commercial vehicle and equipment parts to external customers via the counter or over the phone.

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities:

• Sell parts to external and account customers, over the counter, through the shop, or on the phone.
• Ensure all parts movements are performed in SAP in a timely manner.
• Keep repair orders updated in Service Link.
• Initiate all retail orders possible in Parts link.
• Ensure that all sales are properly documented per Rush policies to include but not limited to signatures, information on checks and credit card slips.
• Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Responsible for core returns - per procedure.
• Complete all customer and vendor returns-per procedure.
• Keep orderly records of all repair orders, invoices, insurance estimates, and special order parts.
• Set up orders for daily shipment, delivery, or pick-up.
• Solicit assigned accounts by phone.
• Participate in Dealership CSI and marketing.

Benefits:

• We offer an exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program to help you build long-term financial security. Additionally, we provide performance-based incentives and opportunities for professional growth through ongoing training and development. All of this is within a culture that values and rewards excellence, a positive attitude, and integrity, ensuring you thrive personally and professionally.

Basic Qualifications:

• High school diploma or general education degree (GED).
• Six months' experience in over the counter sales, preferably in a dealership or service setting environment.
• Familiarity with accounting and inventory tracking software.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate

USD $50,000.00/Yr.

Maximum Pay Rate

USD $60,000.00/Yr.