Parts Sales Expeditor

Empire Cat; Tucson (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Empire Cat in Tucson, AZ is seeking a backorder coordinator to expedite CAT Morton back orders and release items as needed, coordinating with Inventory Control and the Service department to maintain the daily backorder report.

Responsibilities include handling deadlines, managing Parts Kits and Shop HUC areas, and maintaining accurate logs and reports while adhering to safety policies and company standards.

Qualifications

• Must have interpersonal skills to effectively communicate with customer and to solve customer problems in a professional manner.
• Must have math skills sufficient to effectively perform job duties.
• Ability to maintain consistent attendance.

Responsibilities

• Expedite assigned Morton back orders.
• Avoid customer service delays.
• Handle all orders within required deadlines and cut-off times.
• Manage Parts Kits and Shop HUC areas in support of the warehouse and service departments.
• Works safely at all times. Adheres to all applicable safety policies. Complies with all company policies, procedures and standards.
• Review and adjust backorders.
• Follow-up on items not received from CAT depots.
• Handle customer billing of special handle orders.
• Work with warranty claims office to submit claims.
• Maintain daily activity log on all calls and e-mail communications.
• Prepare assigned reports as required.
• Works within and promotes corporate values.

Job description

JOB SUMMARY:

Expedite Caterpillar Morton backorder parts. Review and release backorders as needed working closely with Inventory control. Support Service department as needed. Help maintain daily backorder report.

ESSENTIAL FUNCTIONS:

• Expedite assigned Morton back orders.


• Avoid customer service delays.


• Handle all orders within required deadlines and cut-off times.


• Manage Parts Kits and Shop HUC areas in support of the warehouse and service departments.


• Works safely at all times. Adheres to all applicable safety policies. Complies with all company policies, procedures and standards.

ADDITIONAL RESPONSIBILITIES:

• Review and adjust backorders.


• Follow-up on items not received from CAT depots.


• Handle customer billing of special handle orders.


• Work with warranty claims office to submit claims.


• Maintain daily activity log on all calls and e-mail communications.


• Prepare assigned reports as required.


• Works within and promotes corporate values.

KNOWLEDGE SKILLS AND ABILITIES:

• Must have interpersonal skills to effectively communicate with customer and to solve customer problems in a professional manner.


• Must have math skills sufficient to effectively perform job duties.


• Ability to maintain consistent attendance.

EDUCATION AND EXPERIENCE:

• Proof of high school diploma or General Education Degree (GED).


• years’ experience working with CAT equipment parts.


• Prefer some parts experience.


• Must be able to communicate (speak, read, comprehend, write) in English.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.


• The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.


• The employee is occasionally required to lift and/or move up to 10 pounds.


• Specific vision abilities required by this job include close vision.


• This position is designated as a \"Safety-Sensitive Position\". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.


• The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.


• The noise level in the work environment is usually office moderate.