Parts Sales Counterperson II

Papé Trucks, Inc.; Redmond (WA); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Competitive pay

401(k) plan

Health insurance

Job summary

Pape' Kenworth is seeking a Parts Sales Counterperson II to provide expert parts guidance for class 7 and 8 diesel trucks. You will assist customers at the counter or by phone, ensure accurate parts selection, and contribute to a high-energy, customer-focused team environment.

Join a premier West Coast dealer with robust training, competitive compensation, and strong benefits. This role emphasizes relationship-building, accuracy, and timely support to keep customers on the road.

Qualifications

• 2-5 years of verifiable parts counter experience or applicable mechanical/service experience.
• Extensive knowledge of parts inventory.
• Ability to communicate effectively with customers by telephone and in person, in an effort to sell company parts and other services.
• Above-average computer and organizational skills.
• Familiarity with standard concepts, practices, and procedures; the experience and judgement to plan and accomplish goals to perform a variety of tasks.

Responsibilities

• Be the go-to parts expert for customers looking to maintain and repair class 7 & 8 diesel trucks, face-to-face or over the phone.
• Identify customer needs and provide timely recommendations using product literature and specialized software.
• Translate technical details into actionable parts support and build lasting client relationships.
• Deliver exceptional customer service and contribute to a high-energy sales environment.

Skills

Sales motivation

Customer service

Parts counter experience

Parts knowledge

Communication

Computer skills

Tools

Parts software

Job description

PAPE' KENWORTH - REDMOND, OR

PARTS SALES COUNTERPERSON II:

Do you love working in a positive, high-energy environment? Do you enjoy providing a great experience for customers? If you answered yes to these questions, we would love to hear from you!

Pape' Kenworth, a premier capital equipment dealer in the West, is looking for a motivated and customer-oriented Parts Sales Counterperson II to join our team.

At Pape', we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.

Make a difference. Grow your career. Join the Pape' Team!

WHAT YOU'LL DO:

In the Parts Sales Counterperson II role, you will be the go-to parts expert for customers looking to maintain and repair their class 7 & 8 diesel trucks. Whether it's face-to-face at the counter or over the phone, you will play a vital role in ensuring our customers get the right parts when they need them most.

Your day-to-day will involve actively engaging with customers to identify their needs and providing recommendations. You will use a combination of product literature, specialized software systems, and your own growing knowledge of parts and diesel trucks to offer timely and accurate solutions. Your ability to translate technical details into actionable parts support will set you apart and create lasting relationships with the clients we serve.

This role isn't just about moving parts—it’s about building trust. We're looking for someone who values customer service and is eager to become a reliable partner to our clients. Your positive attitude, attention to detail, and commitment to finding the best solutions will be key to your success. In return, we offer an environment where your contributions are recognized, your growth is supported, and your dedication is rewarded.

WHAT YOU NEED:

• Self-motivation and assertive, sales- motivated drive.
• Ability to perform at a high level in a fast-paced and team-oriented environment.
• 2-5 years of verifiable parts counter experience or applicable mechanical/service experience.
• Extensive knowledge of parts inventory.
• Ability to communicate effectively with customers by telephone and in person, in an effort to sell company parts and other services.
• Above-average computer and organizational skills.
• Familiarity with standard concepts, practices, and procedures; the experience and judgement to plan and accomplish goals to perform a variety of tasks.

Compensation: $25-37/hr (Depending on Experience)

Why work for Pape':

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including - 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays - Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape' vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement- Pape' is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation- Pape' is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape' is known for their stability, honesty and integrity.
• Equipment- Pape' has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact- Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training- You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape' Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilitie

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.