Parts Representative BU

AB Volvo; San Leandro (CA); On-site; USD 56,000 - 63,000; Full time

Job summary

Volvo Group is seeking a Parts Representative in California to ensure accurate customer service for parts and warehouse operations. You will oversee front counter activities, process emergency orders, and assist with inventory and showroom displays.

A focus on safety, policy adherence, and excellent documentation is required. Qualifications include a high school diploma or GED, 2–4 years in related industries, and a valid California driver’s license.

Qualifications

• High school diploma or GED required or preferred.
• Minimum 2–4 years of prior work experience in construction, warehouse, or automotive industries.
• Valid California driver's license required.
• Bilingual in Spanish is a plus.

Responsibilities

• Oversee the front counter parts retail desk: order acceptance and entry, will calls and distribution.
• Process emergency part orders in a timely manner.
• Assist with inventory management and show showroom displays.
• Identify parts with long lead times and source through alternate suppliers within price guidelines.
• Maintain accurate documentation of all part orders and warranty/return claims.
• Communicate with management on parts availability issues.
• Ensure pricing on orders aligns with company policy.
• Daily tracking of outstanding orders and shipments.
• Perform other duties as assigned.

Skills

Customer service

Attention to detail

Communication skills

Problem solving

Education

High School diploma or GED

California Driver's license

Tools

Quipware

Microsoft Office

Job description

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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Job Summary and Purpose:

The responsibility of the parts representative will ensure that all customers accurately receive the support and customer service needed in the parts and warehouse departments. The person responsible must be detail oriented, able to provide courteous and professional customer service and have the ability to operate in a fast-paced environment with a team compiled of vendors, co-workers and customers.

• This position will champion a "Safety First", "Customer Focused" and a "Continuous improvement" culture.
• Enforce and adhere to all company policies, procedures, standards, and values.
• Maintain excellent customer and employee relations.
• Work safely at all times. Adhere to all VCES safety guidelines, policies, and practices.

Main Tasks/ Responsibilities:

• Oversee the front counter parts retail desk: order acceptance and entry, will calls and distribution.
• Process emergency part orders in a timely manner.
• Assist with inventory management (ordering, shipment, monitoring backorders) and help maintain Showroom displays on a regular basis.
• Identify ordered parts with long lead time and obtain through alternate suppliers within price guidelines. Be able to manage and invoice ship direct orders timely.
• Maintain accurate documentation of all part orders for customers and file all needed history documentation.
• Submits all parts warranty and return claims within the required time frame to receive maximum credit.
• Communicate with management on parts availability issues.
• Determine pricing on all orders is correct and in accord to company policy.
• Conduct daily tracking of outstanding orders and/or shipments.
• Perform other duties as assigned.

Education/Professional Qualifications required for the position:

• High School diploma or GED preferred.
• 2-4 years of prior work experience (Construction, Warehouse, Automotive industry) preferred.
• Possesses a valid California Driver's license.

Additional Important Requirements:

• Proficient in standard computer systems (Quipware, Microsoft Office Products).
• Knowledgeable of warehouse inventory numbering system.
• Knowledge in shipping methods, material handling equipment and tools.
• Problem solving and troubleshooting skills required.
• Able to complete in-house certification for Forklift Operator.
• Good communication and interpersonal skills.
• Bilingual in Spanish is a plus.

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. The current starting pay rate for this role is $41.08/hour. Pay progression and future increases will be governed by the collective bargaining agreement.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone’s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.

Job Category: Sales & Services

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.