Parts Operations Manager — Elevate Availability & Service

RIDE Mobility; Lancaster (CA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Professional development assistance

401(k)

Health insurance

Paid time off

Vision insurance

Health savings account

Dental insurance

Relocation assistance

Employee assistance program

Job summary

RIDE Coach and Bus in Lancaster, CA is seeking a Parts Manager to oversee the Parts Department, ensuring availability of parts and fast, accurate responses to inquiries. You will lead the team, manage pricing, and collaborate cross-functionally to resolve backorders and maintain customer satisfaction.

The role requires 5+ years in parts management, a Bachelor's in SCM/Logistics, and strong knowledge of automotive parts and ERP systems.

Qualifications

• Bachelor's degree in Supply Chain Management, Business Administration, Logistics, or related field preferred.
• 5+ years of experience in parts management or supply chain operations within the automotive industry.
• Previous supervisory or management experience preferred.
• Strong knowledge of automotive parts and supply chain operations.
• Inventory management and forecasting.

Responsibilities

• Manage daily operations of the Parts Department, including inbound inquiries, order support, customer quoting and timely parts issue resolution.
• Ensure timely, accurate, and professional responses to customer inquiries regarding products, parts availability, orders, and delivery status. Lead in solving backorder parts issues.
• Supervise Parts Department staff and mentor team members.
• Identify opportunities to improve customer experience related to parts management.
• Work with engineering, warehouse, buyers, sales, and logistics to resolve customer issues quickly.
• Utilize CRM and ERP systems to track parts usage, stock levels and report metrics to management.

Skills

Automotive parts knowledge

Inventory forecasting

Leadership and team management

CRM/ERP systems experience

Vendor negotiation

Education

Bachelor's degree in SCM/Logistics

Tools

Microsoft Dynamics

SAP

Job description

RIDE Coach and Bus in Lancaster, CA is seeking a Parts Manager to oversee the Parts Department, ensuring availability of parts and fast, accurate responses to inquiries. You will lead the team, manage pricing, and collaborate cross-functionally to resolve backorders and maintain customer satisfaction.

The role requires 5+ years in parts management, a Bachelor's in SCM/Logistics, and strong knowledge of automotive parts and ERP systems.