Parts Manager

AgriVision Equipment Group; Massena Township (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

AgriVision Equipment Group and PrairieLand Partners in the Midwest seek a Parts Manager to lead the Parts Department, maximize ROI through parts sales, and control inventory. Reports to the Store Manager.

Candidates should have an associate degree, experience in customer service and management; willingness to travel; ability to work extended hours; forklift license preferred.

Qualifications

• Associate degree required; bachelor preferred.
• Two years of customer service experience preferred.
• One year of management experience preferred.
• Experience in parts sales preferred.
• Able to travel and work extended hours.

Responsibilities

• Lead the Parts Department to meet financial objectives.
• Manage inventory control and order discount programs.
• Hire, coach, and evaluate Parts Department staff.
• Submit warranty and return claims promptly.
• Resolve customer complaints about parts service.

Skills

Customer service

Team leadership

Communication

Merchandising

Time management

Education

Associate degree

Bachelor's degree preferred

Tools

Desktop software

Job description

Who We Are

AgriVision Equipment Group and PrairieLand Partners (AVE-PLP, LLC) is a joint venture between two of the top John Deere Dealerships in the United States. By joining forces, we continue to lead the charge in technology, innovation, and best-in-class service and support for our respective customers. Our purpose is to lead agriculture in rural America.

Who We Are

AgriVision Equipment Group and PrairieLand Partners (AVE-PLP, LLC) is a joint venture between two of the top John Deere Dealerships in the United States. By joining forces, we continue to lead the charge in technology, innovation, and best-in-class service and support for our respective customers. Our purpose is to lead agriculture in rural America. We credit our success to our knowledgeable, competitive, hardworking, and passionate employees that strive for excellence in everything they do. We live out our Guiding Principles of Integrity, Servant Leadership, Courageous Innovation, and Performance. With over 100 years of experience in the agricultural industry we have a rich heritage, growth mindset, and entrepreneurial spirit. Today, we have a strong presence in numerous locations with our support spanning through western Iowa, eastern Nebraska, central and eastern Kansas, and northwest Missouri. We are seeking driven, highly motivated, collaborative, and intellectually curious professionals who want to be part of cultivating the highest impact culture in the agriculture equipment industry. Previous experience and knowledge of large ag equipment or commercial/turf equipment is welcomed but not required. We can train with the right individual who is willing to work hard and make customers their #1 priority. Look Forward. Adapt Often. Lead Always.

General Purpose

The Parts Manager is responsible for leading the Parts Department personnel as well as maximizing return on investment through parts sales, inventory control, and expense control. The Parts Manager Reports to the Store Manager.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Leads the Parts Department to achieve parts metrics and goals to achieve financial performance that is aligned with overall dealership financial and operational objectives.
• Collaborates with the Director of Aftermarket to make decisions in the best interest of the Parts Department.
• Works with the Store Manager to hire, lead and motivate, develop, and evaluate Parts Department personnel through employee development plans, timely evaluation, coaching, training, and other developmental activities in ways that increase their performance.
• Maximizes use of all order discount programs to achieve management stock order goals.
• Monitors parts sales to assure achievement of budgeted sales and profit goals.
• Helps develop and implement a twelve-month continuous parts promotion and advertising program coordinated with Service and Sales Department promotions.
• Submits all warranty claims and return claims within the required time frame to receive maximum credits allowed. Uses surplus return privileges to the maximum amount allowed.
• Resolves customer complaints relative to parts service, eliminates the cause of customer complaints whenever possible, and reviews customer complaints and solutions with the Store Manager.
• Controls and maintains proper paper flow in the Parts Department to reflect all parts activity necessary to audit the performance of the department and individual employees on a monthly basis.
• Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures.
• Maintains all department tools, equipment and AVE-PLP vehicles in good working order.
• Performs other duties as required and necessary to ensure the success of AVE-PLP.

Supervisory Duties

• Directly manages the Parts Sales Representatives in accordance with AVE- PLP's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work including goal and direction setting, appraising performance, rewarding, and disciplining employees, addressing complaints, and resolving problems.

Qualifications

Knowledge, Skills, and Abilities

• Ability to consistently promote, support, work, and act in a manner in support of AVE-PLP’s DNA.
• Ability to focus on and provide a high level of customer satisfaction of all external and internal customers with a goal of retaining customers.
• Ability to write and speak effectively to individuals and groups, including proven success in building and leading teams.
• Ability to use standard desktop applications and internet functions.
• Strong knowledge of maintaining exciting, attractive, and current merchandising and self-selection displays.
• Ability to work extended hours and weekends.

Education

• Associate’s Degree is required. Bachelor’s Degree is preferred.

Experience

• Two years of customer service experience is preferred.
• One year of management experience is preferred.
• Previous experience in a parts sales’ role is preferred.
• An equivalent combination of education and experience may be substituted on a year for year basis.

Additional Requirements/Licenses/Certifications

• Must have reliable transportation.
• Must have a valid driver’s license.
• Passing a driving record (MVR), criminal history background checks, employment verification, and drug screen will be required prior to the start of employment.
• Forklift license preferred or ability to obtain one.

Working Environment

• Travel to customer locations, meetings, warehouses, and other store locations on a regular basis is necessary.
• Occasional outdoor work in extreme weather conditions (hot/cold); walking on uneven terrain; occasional exposure to insects.
• Occasional exposure to moving mechanical parts; fumes or airborne particles and vibration.
• Noise level in the work environment is moderate.
• Personal Protective Equipment (PPE) required including cold weather gear, eye protection, gloves, and provided uniform.
• A clean and safety-conscientious working environment is required.
• Work may involve long hours and overtime during holidays, weekends, and evenings.
• May be required to rotate on-call responsibilities.

Physical Activities

• Ability to stand, sit, walk, walk on unpaved terrain, talk, reach with arms and hands, have good manual dexterity, use hands and fingers to operate a computer and telephone keyboard, handle or feel, hear alarms/telephones/normal speaking voice.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• Moderate physical activity required by moving and positioning objects up to 50 pounds occasionally and/or up to 20 pounds frequently.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

AgriVision Equipment Group and PrairieLand Partners (AVE-PLP, LLC) is an Equal Opportunity Employer and does not discriminate against any person in any condition of employment based on race, color, creed, national origin, age, religion, disability, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, or veteran status.