Parts Lead - Boats & ATVs

Bass Pro Shops; Garner (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops in Garner, NC is seeking a Parts Lead to manage boat, motor, trailer and ATV parts inventory and lead the parts team. You will support staff, assist customers at the parts counter, and handle transactions, purchasing, and inventory control.

The role emphasizes strong customer service, teamwork, and accurate data entry, with ability to lift up to 50 pounds and work at a parts counter in a retail setting.

Qualifications

• High school education or equivalent experience.
• Experience in parts inventory or retail is a plus.
• Strong customer service and communication skills required.
• Ability to operate a computer and perform data entry.

Responsibilities

• Maintain and control boat, motor, trailer and ATV parts inventory.
• Train and supervise parts support staff.
• Assist customers with purchases and inquiries at the parts counter.
• Process part sales transactions and verify payments.
• Create purchase orders and receive shipments.
• Reconcile till and handle refunds and returns.

Skills

Customer service

Communication

Phone etiquette

Team leadership

Data entry

Inventory knowledge

Basic math

Education

High school diploma or equivalent

Tools

IDS inventory system

Job description

POSITION SUMMARY:

The Parts Lead role maintains and controls boat, motor, trailer and ATV parts inventory, assists and trains support staff and assists external and internal customers with purchases of or questions regarding parts.

ESSENTIAL FUNCTIONS:

• Supports a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers.

• Assists with training of parts support positions. (CSR, Service Writer, Warranty Clerk etc.)

• Supervises work performed by parts support positions.

• Receives inquiries from customers requesting retail parts, price quotes or general information either by phone or at the parts counter.

• Researches customer inquiries using Internet sites, manufacturer contact or on-site reference materials.

• Performs part sales transactions either on the phone or at the parts counter.

• Safeguards funds received and performs till reconciliation procedures on a daily basis.

• Creates purchase orders to buy parts needed for stock, customer or work order requirements and forward order to appropriate vendor.

• Receives parts ordered and check shipping documents vs. merchandise / quantities received for accuracy.

• Performs data entry of parts received into the IDS inventory tracking system.

• Places merchandise received in designated location for easy retrieval.

• Verifies and validates receipt of payment in full before special order parts are shipped.

• Issues parts to technicians and riggers as per work order requirements then subsequently enter those parts issued on work order in IDS to track parts inventory.

• Verifies and completes refund transactions on returned parts or cancellations.

• Ensures returned and warranty parts are sent back to the appropriate vendor and credit is received.

• Prepares for and conducts required parts inventories as per established schedules.

• Reports and reconciles any inventory shortages or parts variances resulting from physical inventory.

• Performs daily and weekly reporting per SOP.

• ALL OTHER DUTIES AS ASSIGNED.

EXPERIENCE/QUALIFICATIONS:

• HighSchool education or equivalent experience

KNOWLEDGE, SKILLS, AND ABILITY:

• Ability to calculate figures such as discounts or percentages and make change to customers

• Ability to communicate in a friendly and professional manner to our customers and other associates

• Good phone etiquette

• Ability to establish and maintain effective working relationships with Management, coworkers and customers

• Ability to operate computer and perform data entry functions Marine knowledge helpful

TRAVEL REQUIREMENTS:

• N/A

PHYSICAL REQUIREMENTS:

• Able to lift up to 50 pounds

• Able to stand for extended periods

INDEPENDENT JUDGEMENT:

• Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Full Time Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

We will be accepting applications on an ongoing basis.

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

Bass Pro Shops