Parts Front Counter Associate - Tolleson, AZ.

Colonial Group; Tolleson (AZ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401k with matching

Health, Dental & Vision Insurance

Paid Vacation

Sick Leave

Employee discounts

Training programs

Job summary

Velocity Vehicle Group is seeking a Parts Front Counter Associate to join our team. You will greet customers, assist with parts sales, pull and stock parts, handle returns, and maintain a clean, organized parts department.

The role emphasizes order accuracy, up-selling opportunities, and excellent customer service in a busy dealership environment. The position is full-time with Monday–Friday 12:30pm–9:00pm hours, competitive pay ($20–$25/hour) plus a commission plan, and a benefits package

Qualifications

• High school diploma or equivalent.
• Three years or more experience with heavy-duty trucks and parts.
• OEM Dealer experience.
• Knowledge of truck engines, transmissions and rear axles.
• Excellent customer service skills.

Responsibilities

• Sell parts and services for truck repairs to meet customer needs.
• Greet customers, answer inquiries and fulfill requests.
• Pull parts, handle returns and maintain department displays.
• Assist Parts Manager with merchandising and clean/organized sales floor.
• Record sales and customer transactions; up-sell where possible.
• Provide after-hours cashiering and phone service when needed.

Skills

Truck parts knowledge

Customer service

Communication skills

Data entry / typing

Cash handling

Education

High school diploma or equivalent

Tools

Computer applications

Job description

Who We Are:

At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.

What's in it for You:

Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Workculture!

Velocity Vehicle Group (VVG) is looking for a Parts Front Counter Associate to join our team for following hours:

• Monday-Friday 12:30pm-9:00pm

What You’ll Do:

The Parts Front Counter Person, will be the face of our dealership, engage with customers and drive the success of our parts department. This dynamic role involves selling products and services for truck repairs, ensuring customer satisfaction by addressing inquiries and fulfilling requests. As a key player in maintaining the cleanliness and organization of the parts department, you'll pull parts for customers, handle returns, and contribute to merchandise displays. Your commitment to superior customer service extends to promptly greeting customers, resolving concerns to their satisfaction, and upholding ethical business practices. If you're passionate about customer interactions, parts sales, and contributing to an efficient and customer-centric environment, we invite you to apply for this exciting opportunity.

Front Counter Person Duties:

• Sells products for the repair of trucks according to customers’ needs
• Sells services for the repair of trucks to meet customer needs
• Maintains customer goodwill by greeting and acknowledging all customers
• Answers customer inquiries
• Fulfills customer requests
• Sells additional parts and services by recognizing opportunities to up-sell
• Follows prescribed cash, credit and check processing procedures of the dealership
• Pulls parts for customers
• Receives returns from customers
• Assists in keeping parts department clean and orderly
• Records all sales and/or customer transactions
• Assists Parts Manager with merchandise displays
• Maintains the retail sale floor and displays to meet or exceed the dealership’s standards and customer satisfaction
• Performs routine housekeeping tasks that maintain and enhance the cleanliness of products and the retail sales area
• Uses dealership equipment and resources safely and proficiently

Customer Service Duties:

• Greets customers immediately in a courteous manner
• Assists in resolving customer complaints and concerns and ensures the problem is corrected to the customer and dealership’s satisfaction
• Treats customers fairly and honestly and demonstrates company’s commitment to superior customer service and ethical business practices

After Hour Duties:

• Performs cashiering functions after hours
• Answers telephone calls after hours

Skills & Qualifications:

• High school diploma or the equivalent
• Three years or more experience with heavy-duty trucks and parts
• OEM Dealer experience
• Demonstrated knowledge of truck engines, transmissions and rear axles
• Knowledge of after-market vendors
• Excellent customer service skills
• Strong communication skills
• Knowledge of supplies, equipment and mechanical parts
• Proficient in relevant computer applications
• Required language proficiency to effectively communicate with customers
• Experience in customer service environment preferred
• Data Entry and strong typing skills preferred
• Ability to effectively listen
• Ability to interpret customer needs
• Self-motivated

Physical Requirements:

• Must be able to lift up to 50 pounds at times.
• Must be able to pass post-offer drug screening, physical examination (including a lift test), and background check.

Compensation:

• $20-$25/hour (depending on experience and qualifications)
• Plus Commission Plan
• Full-time position

Benefits Velocity Vehicle Group Offers:

• Fantastic Culture
• 401k + match
• Health, Dental & Vision Insurance + HSA & FSA
• Employer paid Life Insurance
• Paid Vacation Days
• Sick Leave
• Company perks such as employee discounts, company events and training programs
• Excellent Training and Career Advancement Opportunities

Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.