Parts Counterperson

Ken Garff Volkswagen - Orem, UT; Orem (UT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid training

Career growth

Competitive compensation

PTO & 401k

Medical, Dental, Vision

Year-end bonus

Employee discounts

Job summary

Ken Garff Volkswagen - Orem, UT is seeking a Parts Back Counter Sales Associate to support the parts department with customer service and sales of branded parts. You will handle customer inquiries, maintain accurate inventory records, and assist in processing orders and warranty adjustments.

The role offers paid training, a competitive compensation package, PTO with 401k, and comprehensive medical/dental/vision coverage, plus bonuses and employee discounts.

Qualifications

• 2+ years of experience in an automotive parts department.
• Ability to read and comprehend job-related instructions and information whether electronic or paper-based.
• Deals creatively and logically with problems while empathizing with customers.

Responsibilities

• Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealership’s guidelines; deals directly with customer complaints stemming from parts issues
• Encourage the sale of branded parts
• Schedule regular efforts to improve the efficiency of customer/Parts Department interactions and transactions
• Establish processes to ensure accuracy between inventory and computer records
• Refresh accessory displays and coordinate with Sales Manager in ensuring an accessory vehicle is available
• Monitor the workflow in the parts department and intervene as needed to ensure the work is completed on time and technician needs are met
• Make warranty and billing adjustments
• Monitor backorders daily ensuring deliveries are shipped and received as quickly as possible
• Ensure that all dealership purchases are properly accounted for before payment is made
• Assure that all parts are properly tagged to ensure that the dealership recovers full credit from the factory
• Assist in collecting on overdue accounts
• Notify all special-order customers upon arrival of parts

Skills

Parts department experience

Reading comprehension

Customer service

Education

High School diploma or equivalent

Job description

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Volkswagen of Orem, a Ken Garff Automotive Dealership, is currently looking for a talented Parts Back Counter Sales Associate that aligns with our core values and acts with respect, intelligence, greatness, honesty and teamwork.

As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!

Here’s why you’ll want to work here:

• Paid training and real career growth
• Competitive compensation package
• Great people with a great culture
• Paid Time Off and 401k with Company match
• Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
• Year-end bonus program for all employees (Garff Giveback)
• Employee discounts on Vehicle Purchase, Parts, Service and More!

Here’s what you’ll be doing:

• Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealership’s guidelines; deals directly with customer complaints stemming from parts issues
• Encourage the sale of branded parts
• Schedule regular efforts to improve the efficiency of customer/Parts Department interactions and transactions
• Establish processes to ensure accuracy between inventory and computer records
• Refresh accessory displays and coordinate with Sales Manager in ensuring an accessory vehicle is available
• Monitor the workflow in the parts department and intervene as needed to ensure the work is completed on time and technician needs are met
• Make warranty and billing adjustments
• Monitor backorders daily ensuring deliveries are shipped and received as quickly as possible
• Ensure that all dealership purchases are properly accounted for before payment is made
• Assure that all parts are properly tagged to ensure that the dealership recovers full credit from the factory
• Assist in collecting on overdue accounts
• Notify all special-order customers upon arrival of parts

Here’s what you’ll need:

• 2 or more years of experience in an automotive parts department preferred
• Ability to read and comprehend job-related instructions and information whether electronic or paper-based
• Deals creatively and logically with any problems that arise, while expressing empathy for customers and their problems
• High School diploma or equivalent required
• Must have the ability to move about the parts department and have computer skills
• Ability to meet the physical requirements of the role (i.e. lift over 50lbs.)
• Valid in-state driver’s license with driving record that adhere to company standards

We are an Equal Opportunity Employer

(( We Hear You ))