Parts Counterperson

Hendrick Automotive Group; Mission (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Hendrick Chevrolet Shawnee Mission Collision Center in Merriam, Kansas, is seeking a Parts Counterperson to assist customers, determine part specifications from manuals, and place special orders for parts.

You will provide pricing information, dispense parts to service and body shop departments, and ensure an organized, safe work area. The role requires good computer skills, strong communication, and a valid driver’s license with regular attendance including possible evenings or weekends.

Qualifications

• GED or high school diploma required; additional degrees welcome.
• Willingness to learn automotive parts and processes.
• Ability to read manuals to determine part specifications.
• Basic math and computer skills.
• Ability to communicate effectively with customers and colleagues.

Responsibilities

• Assist customers in selecting and purchasing parts.
• Read appropriate manuals to ascertain type and specification of part.
• Provide pricing and product information to customers.
• Dispense parts to the service department and body shop.
• Order out-of-stock parts as requested by customers.
• Maintain an organized, clean, and safe work area.
• Meet production and profitability goals.
• Maintain CSI at dealership standards.

Skills

Communication skills

Customer service

Reading manuals

Math ability

Teamwork

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Microsoft Office

Dealership Management System

Job description

Hendrick Chevrolet Shawnee Mission Collision Center

Location: 8300 Shawnee Mission Parkway, Merriam, Kansas 66202

Summary

Responsible for selling parts to customers over-the-counter and providing necessary parts to the service department and body shop. The Parts Counterperson is also responsible for placing special orders.

Supervisory Responsibilities

This job has no direct supervisory responsibilities.

Essential Duties And Responsibilities Include The Following

• Assists customers in selecting and purchasing parts.
• Places special orders for parts.
• Reads appropriate manuals to ascertain type and specification of part.
• Provides pricing and product information to customers.
• Dispenses parts to the service department and body shop.
• Orders out-of-stock parts requested by customers.
• Assists in taking inventory.
• Meets departmental production and profitability goals.
• Maintains CSI at or above dealership standards.
• Answers telephone promptly and consistent with dealership guidelines.
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education

• GED

High School Diploma

• Associate Degree
• Bachelor Degree
• Master Degree
• Doctorate Degree

Field Of Study/Work Experience

• Accounting
• Automotive
• Business
• Human Resources
• Information Technology

Desired Work Experience

up to 3 years

• 3-5 years
• 5+ years

Education/Experience

Working knowledge of automotive parts.

Certificates And Licenses

Valid Driver’s License

• Automobile Salesperson License

Computer Skills

Intermediate skills in Microsoft Office products. Intermediate ability and knowledge of the Parts portion of the Dealership Management System and other computer applications to support operations.

Communication Skills

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and some holidays.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. Must be able to lift up to 30 pounds.

Environment Demands

Duties are performed primarily at the parts counter and in the parts department. Work includes retrieving parts for customer purchase and moving throughout the parts, service, and body repair departments. Employee continuously interacts with customers and parts and service department employees.

Verbal And Writing Ability

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability

Ability to add, subtract, multiply and divide.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Have working knowledge of automotive parts.

Core Values

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.