Parts Counterperson

Southlake KIA; Merrillville (IN); On-site; USD 30,000 - 40,000; Part time

Job summary

Southlake KIA in Merrillville, Indiana is seeking an Entry Level Salesperson to deliver exceptional customer experiences while managing inventory processes. The candidate should possess knowledge of basic automotive systems and have 2-3 years of sales experience in a retail environment. This position requires strong communication skills, basic math proficiency, and the ability to work varying shifts. The company offers flexibility for both part-time and full-time roles.

Qualifications

• 2-3 years of successful sales experience in a retail environment providing direct customer service.
• Ability to work various shifts including evenings and Saturdays.
• Speak and write English (Spanish is a plus).

Responsibilities

• Deliver exceptional customer experience through in-person interactions and phone communications.
• Manage inventory processes including receiving and stocking deliveries.
• Research and source parts through manufacturer catalogs and vendor resources.

Skills

Customer service skills

Basic automotive systems knowledge

Inventory management

Communication skills

Basic math skills

Driving skills

Job description

Entry level sales position capable of supporting the business and achieve our sales and service objectives. The role has good knowledge of basic automotive systems and basic part knowledge. The role has the basic ability to source from stores and external suppliers. The role has in-depth knowledge of the store inventory and maintenance processes. Position can be part time or full time. Fleet safety certification preferred.

Primary Responsibilities

• Deliver an exceptional customer experience through both in-person interactions and phone communications
• Maintain departmental product presentation and operational standards
• Manage inventory processes, including receiving and stocking deliveries, monitoring inventory levels, and conducting inventory counts
• Research and source parts through manufacturer catalogs and external vendor resources

Secondary Responsibilities

• Maintain a clean, organized, and professional department environment
• Safely and efficiently deliver parts to customers as required
• Provide operational support and assist with daily business needs to ensure efficient department performance

Success Factors

• Basic driving and navigation ability
• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems
• Parts and automotive system knowledge skills
• Operating Parts lookup systems

Essential Job Skills Necessary for Success as a Salesperson

• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Read and interpret documents such as safety recalls, operating and maintenance instructions, parts catalogs, and procedure manuals
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to work an assortment of days, evenings, and Saturdays as needed

Prior Experience that Sets a Salesperson up for Success

• 2-3 years of successful sales experience in a retail environment providing direct customer service

Physical Demands

The physical demands and work environment described below are representative of those required to successfully perform the essential functions of this position, with or without reasonable accommodation.

This role requires employees to regularly stand and walk for extended periods throughout the workday. Employees must be able to communicate effectively, including the ability to speak, hear, and use hands and fingers to handle, grasp, and manipulate objects. The position also requires reaching with hands and arms, climbing or balancing, and occasionally stooping, kneeling, crouching, or crawling.

Employees must frequently lift and/or move items weighing up to 50 pounds and occasionally lift and/or move items weighing up to 100 pounds.