Parts Counterperson

Amherst Automotive, Inc. DBA Premier Toyota of Amherst; Amherst (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

Premier Toyota of Amherst is seeking a Parts Salesperson to support vehicle maintenance, repair, and sales with fast, accurate parts fulfillment and excellent customer service. You will manage inventory, process receipts and backorders, interact with customers and technicians, and help maintain orderly paperwork and a safe work area.

This position offers steady hours, a team-focused environment, and the chance to contribute to a best-in-class automotive experience.

Qualifications

• Experience in retail parts sales or wholesale sales is preferred.
• Familiarity with dealership software and inventory systems.
• Proven track record of performance and achievement.

Responsibilities

• Fill parts and accessory requests promptly to support maintenance, repair, and sales.
• Procuring inventory, recording receipt, stocking, shipping, and posting to standards.
• Interact with customers, technicians, and salespeople to ensure outstanding results.
• Maintain paperwork, invoicing, shipping/receiving, and inventory control.
• Report progress, challenges, and solutions to improve service quality.
• Commit to a safe, organized, clutter-free workstation and environment.

Skills

Retail Parts Sales

Retail/Wholesale

Software & Technology use

Achievement recognition

Intellectual curiosity

Teamwork

Customer service

Job description

Premier Toyota is hiring and we want to talk to you!

You are invited to help develop a better way to buy, service and sell cars. We are maniacs about this mission; “To be the most customer centric dealership in America!”

Serving customers is the reason for every position in our dealership, get crazy about it! See everything through the customer’s eyes and deliver an exceptional experience that is; fun, fast and truly different.

WHAT YOU’LL BE DOING:

• Support a culture of excellence serving customer and team member experiences.

• Execute, innovate, and implement processes that consistently deliver our mission.

• Selling parts and accessories to support vehicle maintenance, repair, wholesale, and DIY customers

• Procuring inventory, recording receipt, sale, stocking, shipping, posting to specific standards

• Execute problem resolution skills to realize excellence in all facets of the business.

• Report progress, challenges, options, and solutions to assure outstanding results.

POSITION SUMMARY:

The Parts Salesperson is responsible to fill parts and accessory requests promptly to support vehicle maintenance, repair, and sales demands delivering operational excellence and departmental budget objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Nurture a culture of extraordinary customer and associate experiences.

• Execute consistent processes to assure positive customer and associate experiences.

• Execute inventory protocols for demand, lost sales, and fill rates within industry benchmarks.

• Receipt and stock inventory

• Reconcile inventory receipts and invoices.

• Record, track, receive and report special order and back ordered items.

• Directly interact with customers, technicians, and salespeople.

• Maintain accurate paperwork, posting, invoicing, shipping/receiving, core administration, and P.O’s.

• Maintain a safe, clutter-free, organized, and clean workstation (daily).

• Report progress, challenges, options, and solutions to assure outstanding results.

• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• Successful experience in the following capacities:

  • Retail Parts Sales

  • Retail and/or Wholesale sales.

• Efficient use of software and technology

• Prior recognitionof achievement and performance.

COMPETENCIES, PREFERRED KNOWLEDGE, SKILLS, ABILITIES:

• Intellectual curiosity, emotional maturity, innovative, and competitive passion for results.

• Problem resolution skills and thoughtful decision making toward customer service.

• Respectful communication, process management, and attention to detail.

• Teamwork.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Extensive walking, climbing of stairs, data-entry, occasional lifting (<50 pounds)

• Fast pace, multi-tasking

• Extensive personal interactions with customers, technicians, salespeople and associates.

POSITION TYPE AND EXPECTED HOURS OF WORK:

• Hours may vary daily to meet business demands.

• Typical schedules run 8 to 10 hours five or six days a week.

COMPENSATION, BENEFITS AND REWARDS:

• Benefits are outlined in the handbook.

• Outside (manufacturer) rewards and bonuses may be offered from time to time.

• Compensation is detailed in a separate document.

TRAVEL

• Must be able to travel as required.