Parts Counter Specialist — Fast, Friendly, Accurate Service

H&R Agri-Power Inc.; Alabama; Hybrid; USD 17,000 - 22,000; Full time

Job summary

The Parts Counter Associate is employed by H&R Agri-Power Inc. and provides excellent customer service while assisting with all parts needs and stocking duties to support promotions and a fair-price mission.

Using catalogs and company databases, you fill orders quickly, process payments, and advise customers on substitutions when exact replacements aren’t available. A high school diploma and 1+ year of retail experience are required.

Qualifications

• High School diploma or equivalent.
• 1+ years of customer service/retail experience.
• Bilingual (Spanish) a plus, but not required.
• Experience driving a forklift a plus.

Responsibilities

• Provide first-rate customer service during every interaction.
• Become and remain familiar with department stock, vendors, and brands.
• Take accurate inventory of merchandise and communicate shortages to the Parts Manager in a timely manner to ensure maximum sales and customer satisfaction.
• Answer Parts Counter calls and assist customers with all parts order needs.
• Utilize multiple computer databases, manuals, and/or catalogs to identify the appropriate to full-fill customer’s needs.
• Record all sales and/or customer transactions that occur.
• Follows prescribed cash, credit, and check processing procedures of the dealership. Processes cores, warranties and returned merchandise.
• Completes transactions with customers by receiving the payment in full as agreed upon.
• Use mechanical knowledge to advise customers on substitutions or modifications of parts when identical replacements are not available.
• Maintain counter and retail area. Ensure that they are organized and free of clutter.
• Remain willing and able to perform all other duties as assigned by management in a professional and efficient manner.
• Maintain a positive, professional, and safe work environment by interacting with customers, peers, management, and support resources in a way that promotes teamwork and a commitment to excellence.

Skills

Customer service

Retail experience

Teamwork

Mechanical knowledge

Communication

Active listening

Forklift experience

Education

High School diploma

Job description

The Parts Counter Associate is employed by H&R Agri-Power Inc. and provides excellent customer service while assisting with all parts needs and stocking duties to support promotions and a fair-price mission.

Using catalogs and company databases, you fill orders quickly, process payments, and advise customers on substitutions when exact replacements aren’t available. A high school diploma and 1+ year of retail experience are required.