Parts Counter Sales Associate

VANGUARD TRUCK CENTERS LLC; Cahokia Heights (IL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

401k with employer match

Medical, dental, and vision insurance

Paid Time Off

Job summary

Vanguard Truck Centers is seeking a Parts Counterperson in Cahokia Heights, IL to sell parts over the counter, by phone, and to assist shop personnel with parts needs. You will handle orders, price quotes, inventory, and ensure timely delivery while maintaining high levels of customer service.

The role requires strong basic math, communication skills, and accuracy in handling parts and invoices. A GED or higher is expected, with experience in a parts environment being a plus.

Qualifications

• High school diploma or GED, or equivalent combination of education and experience.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.

Responsibilities

• Sells parts to all customers, over the counter, through the shop, or on the phone.
• Assists all customers in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from warehouse inventory.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received or delayed.
• Notifies the shop when all parts have arrived and when they will be delivered.
• Pulls orders for delivery to shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Assists outside sales representatives with their orders.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Issues and tracks requested shop tools to technicians.
• Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
• Sets up orders for daily shipment, delivery, or pick-up.
• Solicits assigned accounts by phone.
• Keeps front and rear counter areas clean and uncluttered.
• Cleans computer terminals and printers daily.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Maintains professional appearance.

Education

High school diploma or GED

Job description

Parts CounterpersonMission: To lead the industry in consistently meeting or exceeding our customer's expectations in the pursuit of profitable growth.Values: To protect our integrity firstTo promote ingenuity and challenge everythingTo develop peopleTo pursue excellenceThe Company: Our strength is in our people and team work.Vanguard Truck Centers owns and operates full service commercial truck centers in the United States. Our unique footprint allows us to provide a diverse range of products and services across many industries, and across the country.Vanguard Truck Centers is a Successful Company that is Growing and Profitable!SUMMARYSells parts to all customers, over the counter, through the shop, or on the phone.ESSENTIAL DUTIESEssential Duties include the following. Other duties may be assigned.Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.Answers phone calls, providing price quotes and other information.Reviews shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.Provides high level of service to internal and external customers.Pulls and fills orders from warehouse inventory.Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.Locates out-of-stock parts from outside source and submits an emergency order, if necessary.Notifies the service advisor and the customer when special ordered parts have been received or delayed.Notifies the shop when all parts have arrived and when they will be delivered.Pulls orders for delivery to shop, making sure all parts are tagged with customer names and job number.Follows up on back-ordered parts.Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.Replenishes assigned inventory daily.Assists outside sales representatives with their orders.Makes sure all internal requests for parts are billed on service repair order.Receives payment from retail customers or obtains credit authorization.Ensures that all charge sales are signed by the customer.Ensures that all customers receive their copy of the invoice.Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.Issues and tracks requested shop tools to technicians.Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.Sets up orders for daily shipment, delivery, or pick-up.Solicits assigned accounts by phone.Keeps front and rear counter areas clean and uncluttered.Cleans computer terminals and printers daily.Participates in all training programs that are made available.Keeps current on new products and product updates.Participates with the parts manager in maintaining a lost sales tracking program.Maintains professional appearance.QUALIFICATIONSEDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.LANGUAGE SKILLSAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Bilingual is always a plus.BENEFITSCompetitive salary401k with employer matchMedical, dental, and vision insuranceEmployer paid STD and Basic lifeOptional life and LTDFlexible Spending AccountPTO – Paid Time Off programCareer Advancement OpportunitiesBackground screening is a mandatory pre-requisite for employment consideration.Vanguard Truck Centers afford equal employment opportunity to all qualified employees and applicants for employment and will prohibit discrimination because of race, color, sex, religion, nation of origin, age, handicap or veteran status.Safety shoes are required on day one of employment. Employees must wear approved safety footwear at all times while working in designated shop and service areas- Background screening is a mandatory prerequisite for employment consideration.