Parts Counter Sales

Tidewater Fleet Supply | TNT Parts; Hampton (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Tidewater Fleet Supply | TNT Parts is seeking a dependable Parts Counter Sales Associate to join our team in a full-time role. You will assist walk-in and phone customers, locate parts using catalogs and computer systems, process orders, and respond to pricing and availability inquiries.

You’ll also support warehouse tasks, stock parts, and help ensure accurate order fulfillment. Ideal candidates have strong customer service skills, attention to detail, and willingness to learn our product

Qualifications

• Provide excellent service to walk-in and telephone customers by understanding their needs and helping them find the right parts.
• Identify and locate parts using catalogs, interchange information, and our computer systems.
• Process customer orders accurately and efficiently.
• Answer incoming customer calls and respond to parts, pricing, availability, and order-status questions.
• Locate and source non-stocked parts when needed.
• Process buyouts and special orders for customers.
• Develop knowledge of product lines to make recommendations and better serve customers.
• Follow up on customer needs and work with team members to resolve issues quickly.

Responsibilities

• Keep both customer-facing and warehouse sides running smoothly.
• Help maintain a clean, organized counter and customer area.
• Receive incoming freight and verify shipments for correct parts and quantities.
• Stock products in assigned warehouse locations and pull/stage orders.
• Verify outgoing orders have correct parts and quantities.

Skills

Customer service

Communication

Parts knowledge

Inventory handling

Team player

Tools

Computer systems

Job description

Description

Tidewater Fleet Supply / TNT Parts is one of the largest independent distributors of fleet, truck, trailer, and heavy equipment parts in the Southeast. We’re looking for a dependable, customer-focused Parts Counter Sales Associate to join our team.

Job Type

Full-time

What You'll Do

As a Parts Counter Sales Associate, you’ll help keep both the customer-facing and warehouse sides of our operation running smoothly.

Customer Service & Parts Sales

• Provide excellent service to walk-in and telephone customers by understanding their needs and helping them find the right parts.


• Identify and locate parts using catalogs, interchange information, and our computer systems.


• Process customer orders accurately and efficiently.


• Answer incoming customer calls and respond to parts, pricing, availability, and order-status questions.


• Locate and source non-stocked parts when needed.


• Process buyouts and special orders for customers.


• Develop your knowledge of our product lines so you can make recommendations and better serve customers.


• Follow up on customer needs and work with other team members to resolve issues quickly.


• Help maintain a clean, organized, and professional counter and customer area.

Warehouse & Inventory

• Receive incoming freight and verify shipments for correct parts, quantities, and condition before products are stocked.


• Report shortages, damages, overages, or other receiving discrepancies.


• Accurately stock products in their assigned warehouse locations.


• Pull and stage customer orders, transfers, and deliveries.


• Verify that outgoing orders have the correct parts and quantities before they leave the branch.


• Load and unload products as needed.


• Assist with cycle counts and other inventory-control activities to help maintain inventory accuracy.


• Safely operate appropriate warehouse equipment, including pallet jacks, hand trucks, forklifts, and other material-handling equipment.


• Complete required receiving, shipping, inventory, and warehouse documentation.


• Follow company procedures for handling regulated or hazardous materials.


• Maintain a clean, safe, and organized warehouse.


• Perform other duties as needed to support the branch and our customers.

What We’re Looking For

The right person for this position is someone who understands that taking care of the customer is the priority, whether that means finding a part at the counter, answering the phone, pulling an order, or helping unload a truck.

We’re Looking For Someone With

• Strong customer service and communication skills.


• Heavy-duty truck, trailer, automotive, equipment, or parts experience preferred.


• Parts counter, warehouse, distribution, or inventory experience preferred.


• The ability to identify and locate parts using catalogs and computer systems.


• Strong attention to detail and a commitment to order accuracy.


• Good organizational and multitasking skills.


• The ability to work independently while also being a strong team player.


• A willingness to learn our products, systems, and processes.


• Basic computer skills and the ability to learn inventory and parts systems.


• A dependable work ethic and willingness to help wherever needed within the branch.

Physical Requirements

This is an active position that includes both counter and warehouse responsibilities.

• Ability to regularly lift, carry, push, or pull products weighing up to 75 pounds.


• Ability to move heavier products of up to 300 pounds using appropriate mechanical equipment such as hand trucks, pallet jacks, or hydraulic lifts.


• Regular standing, walking, bending, twisting, reaching, squatting, pushing, and pulling.


• Ability to work at a steady pace in a warehouse environment.


• Ability to safely operate warehouse and material-handling equipment after proper training.


• Frequent computer use, telephone communication, and interaction with customers and coworkers.

Why Tidewater Fleet Supply / TNT Parts?

Our customers depend on us to help keep their trucks, equipment, and businesses moving. That starts with having good people who can provide knowledgeable service and make sure the right parts get into the customer’s hands.

This position is a great opportunity for someone who wants to build their parts knowledge, work directly with customers, learn multiple sides of the business, and grow within the company.

We value people who show up, take care of customers, support their teammates, and take pride in doing the job right.

If you have parts or warehouse experience, enjoy helping customers, and want a position where every day brings something different, we’d like to hear from you.