Parts Counter Sales

Hendrick Automotive Group; Charlotte (AR); On-site; USD 32,000 - 52,000; Full time

Job summary

Hendrick Lexus Charlotte is seeking a Parts Counterperson to assist customers in selecting and purchasing parts at the counter and to provide needed parts to the service department and body shop. This role involves placing special orders and maintaining accurate records.

The position requires knowledge of automotive parts, intermediate computer skills (MS Office, DMS), and the ability to work flexible hours, including some evenings and weekends. A valid driver's license is required.

Qualifications

• High School Diploma required.
• Reasonable accommodations may be made for disabilities.
• Working knowledge of automotive parts.

Responsibilities

• Assists customers in selecting and purchasing parts.
• Places special orders for parts.
• Reads manuals to ascertain part type and specifications.
• Provides pricing and product information to customers.
• Dispenses parts to service and body shop.
• Orders out-of-stock parts requested by customers.
• Maintains an organized, clean and safe work area.
• Meets department production and profitability goals.
• Maintains CSI at dealership standards.
• Answers telephone promptly and per guidelines.

Skills

Customer service

Communication skills

Reading instructions

Teamwork

Attendance

Education

High School Diploma

Automotive field

Up to 3 years experience

Tools

Microsoft Office

Dealership Management System (DMS)

Job description

Hendrick Lexus Charlotte

Location: 6025 E. Independence Blvd, Charlotte, North Carolina 28212

Summary:

Responsible for selling parts to customers over-the-counter and providing necessary parts to the service department and body shop. The Parts Counterperson is also responsible for placing special orders.

Supervisory Responsibilities:

This job has no direct supervisory responsibilities.

Essential Duties And Responsibilities Include The Following

• Assists customers in selecting and purchasing parts.
• Places special orders for parts.
• Reads appropriate manuals to ascertain type and specification of part.
• Provides pricing and product information to customers.
• Dispenses parts to the service department and body shop.
• Orders out-of-stock parts requested by customers.
• Assists in taking inventory.
• Meets departmental production and profitability goals.
• Maintains CSI at or above dealership standards.
• Answers telephone promptly and consistent with dealership guidelines.
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education

High School Diploma

Field Of Study/Work Experience

Automotive

Desired Work Experience

up to 3 years

Education/Experience

Working knowledge of automotive parts.

Certificates And Licenses

Valid Driver’s License

Computer Skills

Intermediate skills in Microsoft Office products. Intermediate ability and knowledge of the Parts portion of the Dealership Management System and other computer applications to support operations.

Communication Skills

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and some holidays.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. Must be able to lift up to 30 pounds.

Environment Demands

Duties are performed primarily at the parts counter and in the parts department. Work includes retrieving parts for customer purchase and moving throughout the parts, service, and body repair departments. Employee continuously interacts with customers and parts and service department employees.

Verbal And Writing Ability

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability

Ability to add, subtract, multiply and divide.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Have working knowledge of automotive parts.

Core Values

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.