Parts Counter-Retail/Safety Sensitive

Springdalechryslerdodge; Springdale, Northern (AR, KY); Híbrido; USD 26 000 - 38 000; Tempo integral

Resumo da oferta

McLarty Daniel Dodge Chrysler Jeep Ram Fiat of Springdale is seeking a full-time Parts Counter associate. The role involves assisting customers with part selections, processing price quotes by phone, and ensuring parts are correctly matched to estimates.

Responsibilities include pulling stock, coordinating with service teams, and maintaining orderly records. The position emphasizes customer service, professionalism, and adherence to company policies.

Qualificações

• Assists customers in selecting required parts in a friendly, professional manner.
• Communicates companion part requirements and specials to customers.
• Handles price quotes and information via phone.
• Maintains accurate records of repair orders, invoices, and parts.

Responsabilidades

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements and specials and ensures exposure to full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to ensure correct parts and pricing alignment.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock items needing attention.
• Locates out-of-stock parts or shop materials.
• Notifies service advisor, body shop and customer when special ordered parts arrive.
• Prepares orders for daily shipment, delivery or pickup.
• Maintains professional attitude with coworkers and customers.
• Follows dress code and keeps work area clean.

Conhecimentos

Customer service

Parts knowledge

Phone quotes

Inventory control

Ferramentas

POS system

Descrição da oferta de emprego

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Parts Counter-Retail/Safety Sensitive

FULL TIME Parts Dept. McLarty Daniel Dodge Chrysler Jeep Ram Fiat of Springdale, Springdale, AR, US

The Parts Counterperson sells parts to all customers, over the counter, through the shop, or on the phone.

Essential Duties and Responsibilities

Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.

Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.

Answers phone calls, providing price quotes and other information.

Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.

Pulls and fills orders from stock.

Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.

Locates out-of-stock parts or shop materials that need immediate attention.

Notifies the service advisor, body shop and the customer when special ordered parts have been received.

Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.

Follows up on back-ordered parts.

Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.

Replenishes assigned inventory daily.

Makes sure all internal requests for parts are billed on service repair orders.

Receives payment from retail customers or obtains credit authorization.

Ensure that all customers receive their copy of the invoice.

Issues credit for parts returned, ensuring that the original invoice or its number is available so that purchase and pricing can be verified.

Keeps orderly records of all repair orders, invoices, insurance estimates and special order parts.

Sets up orders for daily shipment, delivery or pick up.

Keeps current on new products and product updates.

Participates with the parts manager in maintaining a lost sales tracking program.

Maintains a professional attitude with co-workers, customers, vendors.

Follows the dress code the company has put in place. Maintains a clean and neat work area.

Follows federal, state and local law as well as company policy about safeguarding all information.

Reports on time to work and follows schedule that is given. Calls supervisor if he/she cannot be at work on time.

Keeps current with annual HR training along with any other training that might be required for this position.

Follows all company policies and procedures. Notifies supervisor of any illegal activity.