Parts Counter Representative - Cat Compact

HOLT CAT; Waco (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

HOLT CAT in Waco, TX is seeking a Customer Service Associate for Cat Compact parts to assist customers by phone, email, fax, or in person and to process parts transactions accurately and timely. You will support sales programs, keep product information current, respond to after hour calls on a rotating basis, and demonstrate reliability, attention to detail, and a commitment to safety.

Requirements include a High School diploma or GED and at least 2 years of customer service experience; a valid

Qualifications

• High School diploma or GED required.
• Minimum 2 years of customer service experience required; parts store experience is highly desired.
• Must have a valid driver's license.
• Forklift certification or ability to obtain one.

Responsibilities

• Sell Cat Compact parts to customers over the phone, fax, email, or in person.
• Process all parts transactions accurately and timely to ensure customer satisfaction.
• Be a contact for Cat Compact customers and support sales programs.
• Keep product information systems current and update for Cat Compact.
• Respond to after-hours calls on a rotating basis.

Skills

Phone skills

People skills

Computer proficiency

Attention to detail

Attendance & punctuality

Education

High School diploma or GED

Tools

Parts management software

Forklift certification

Job description

This position is responsible for communicating with Cat Compact customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions.

The incumbent in this position is expected to model the following practices daily : 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Department: Machine Division (MAC)

Employment Type: Full Time

Location: Waco

Address: 1700 W. Loop 340, Waco, Texas, 76712

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Workplace type: Onsite

Essential Functions

• Models promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Misson.


• Sales of Cat Compact parts to customers over the phone, via fax, e-mail or in person. Serves as a point of contact for parts customers.


• Completes all parts transactions for internal/external customers in an accurate, timely and supportive manner to ensure Cat Compact customer satisfaction.


• Participates in all Cat Compact sales programs sponsored by HOLT and the dealership manufacturer that promote sales through incentives and meet or exceed specified objectives as measured by program administrators.


• Ensures that product information systems are kept current and new product information is updated for Cat Compact.


• Assists Cat Compact customers by responding to after hour call outs needs by being available for after hour calls on a rotating basis.


• Requires regular and punctual employee attendance


• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.


• Performs other duties assigned.

Knowledge, Skills, and Abilities

• Demonstrate well-organized skills.


• Demonstrate good phone and people skills.


• Must be proficient with computers. Experience with a computerized parts management system highly desired.


• Must be capable of working in a fast-paced environment.


• Demonstrate excellent attention to detail.


• Must have excellent attendance and work performance.


• Must be self-motivated with a high commitment to completing tasks in a timely manner.

Requirements

Education and Experience:

• High School diploma or GED required.


• Minimum 2 years of customer service experience required. Parts store experience highly desired.


• Must have a valid drivers' license.


• Must be able to obtain forklift certification.

Supervisory Responsibilities:

• None

Travel:

• Up to 5%

Physical Requirements:

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office equipment and files, etc.


• This role frequently communicates with others, must be able to exchange accurate information in these situations.


• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


• Occasionally moves materials or equipment weighing up to 10 lbs.

Work Environment:

• This job is generally performed in a professional office environment.


• Frequently works at fast pace with unscheduled interruptions.

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

About HOLT CAT

HOLT Group is a renowned, family-owned company with a legacy spanning nearly a century. As a powerhouse across several industries, including heavy machinery, construction, consulting services, training, and technology, we prioritize people and values. Our commitment to a Values-Based Leadership approach has led to trusted partnerships and collaborative endeavors. At the heart of our operations is HOLT CAT, the largest Caterpillar dealership in the nation, along with other companies focused on industrial & commercial selling, energy, technology, and training & development. We excel in selling, servicing, leasing, and renting top-of-the-line industrial machinery and are dedicated to powering the construction and industrial spaces with superior equipment. Moreover, we empower construction and development with advanced technology, along with bringing technical skills and Values-Based Leadership to individuals and companies seeking sustainable growth. If you’re seeking a fulfilling career, explore our job opportunities at HOLT Group and join our values-driven team.