Parts Counter Representative

pagjobs; San Jose (CA); On-site; USD 29,000 - 48,000; Full time

Benefits offered by this job

Health care

Dental coverage

Vision coverage

401k match

Career growth

Job summary

Audi San Jose is seeking an experienced Parts Counter Representative to support retail and wholesale customers and service technicians. You will help ensure timely delivery of parts, contributing to customer satisfaction and smooth operations.

Join a Penske Automotive Group dealership with strong benefits and growth opportunities, where accuracy, teamwork, and exceptional service are valued in a fast-paced environment.

Qualifications

• Genuine interest in delivering exceptional customer experiences.
• Excellent communication, interpersonal, and organizational skills.
• Reliable, team-oriented with a positive attitude.
• Ability to thrive in a fast-paced, results-driven environment.

Responsibilities

• Assist both retail and wholesale customers and service technicians.
• Ensure timely and accurate delivery of parts to keep operations flowing.
• Provide knowledgeable parts assistance and maintain professional service.
• Support inventory accuracy and order verification in a fast-paced shop.

Skills

Customer service

Communication skills

Teamwork

Reliability

Job description

Audi San Jose, a Penske Automotive Group dealership, is looking for an experienced Parts Counter Representative to join our team and help deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Parts Counter Representative, you'll support both retail and wholesale customers, as well as service technicians, by ensuring timely and accurate delivery of parts--contributing to customer satisfaction and smooth operations.

Pay for this position is $28- $35/hr.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work.
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience
• Friendliness, enthusiasm, reliability, and a positive "team-player" attitude
• Excellent communication, interpersonal, and organizational skills
• Strong work ethic and ability to thrive in a fast-paced, results-driven environment

WHAT YOU CAN BRING TO THE TABLE

• Commitment : Support both customers and service technicians by ensuring required parts are available when needed, and that every interaction reflects world-class service
• Excellence : Maintain an unparalleled level of detail and accuracy in a fast-paced environment. Focus on customer and technician satisfaction while ensuring profitability.
• Authenticity : Provide knowledgeable assistance regarding parts questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.
• Growth Mindset : Strive to grow the dealership and your career by setting monthly and annual goals for the Parts Department with the Parts Manager and reporting on your progress.

Work Environment/Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Medium/Heavy Work - Will lift over 50 pounds with assistance device required and/or frequent lifting or carrying of objects weighing up to or over 35 pounds with assistance device available as needed.
This position will require the employee to be standing for prolonged periods of time
This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis.
This position requires the ability to perform repetitive motion (doing the same activity over and over throughout the day)

Competencies

• Excellent customer service skills
• Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect parts department including, but not limited to, hazardous waste disposal, emergency response, safe driving, and OSHA Right-to-Know
• Ability to ensure use of proper safety equipment
• Computer proficiency
• Excellent communication skills both oral and written with the ability to effectively communicate via face-to-face, phone, or by other means of communication
• Ability to define problems, collect data, establish facts, and draw valid conclusions