Parts Counter Pro - Auto Parts Specialist

Brinson Auto Group; Athens (TX); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Great pay

Many benefits

Outstanding work environment

Advancement opportunities

Job summary

Brinson Auto Group is seeking a Parts Counter Associate for Brinson Ford of Athens to help customers locate the right parts and assist technicians with orders. The role involves engaging customers and coordinating parts for repairs and upgrades in a busy automotive setting.

You will handle inquiries, provide price quotes, manage backorders, and support the parts department daily. Ideal candidates have strong communication and computer skills, and experience with automotive software is preferred.

Qualifications

• High school diploma required.
• Parts experience preferred.
• Excellent communication and customer service skills.
• Strong computer & phone skills (Internet, MS Outlook).
• Experience with automotive software preferred.
• Ability to be analytical, problem solve and multi-task.

Responsibilities

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials; ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information; Notifies all necessary parties when special ordered parts have been received; Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Pulls and fills orders from stock; Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number; Follows up on back-ordered parts and replenishes assigned inventory daily.
• Verifies will-call and back-order files weekly and returns to vendors; stocks items not picked up or required; Manages all aspects of billing and accounts payable including internal requests billed on service repair orders and direct customer payment/invoicing.

Skills

Customer service

Communication

Analytical skills

Problem solving

Multitasking

Self-motivation

Fast-paced environment

Education

High school diploma or GED

Tools

MS Outlook

Automotive software

Internet

Job description

Brinson Auto Group is seeking a Parts Counter Associate for Brinson Ford of Athens to help customers locate the right parts and assist technicians with orders. The role involves engaging customers and coordinating parts for repairs and upgrades in a busy automotive setting.

You will handle inquiries, provide price quotes, manage backorders, and support the parts department daily. Ideal candidates have strong communication and computer skills, and experience with automotive software is preferred.