Parts Counter Person

Fields Auto Group; Seattle (WA); In loco; USD 60.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

Disability

Life Insurance

401(k) Plan

Paid Time Off

Paid Training

Employee vehicle plan

Wellness

Saturday Lunches

Discounts

Descrizione del lavoro

Fields Mercedes Benz of Lynnwood is looking for high-integrity, energetic team members to join our parts department, delivering friendly, professional service and building life-long customer relationships. The role supports retail and shop customers, quotes prices, processes payments, and ensures parts are correct, stocked, and billed accurately while maintaining clean work areas.

Applicants must pass a background check; strong math, communication skills, and reliability are essential; weekend

Competenze

• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to speak effectively before groups.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Background screening including a motor vehicle report

Mansioni

• Assist customers in selecting required parts in a friendly, professional, and efficient manner.
• Inform customers of companion part requirements and specials and ensure exposure to full product line.
• Answer phone calls, provide price quotes and other information.
• Review body shop estimates to ensure parts ordered are correct and pricing aligns with the estimate.
• Provide high level service to internal and external customers.
• Pull and fill orders from stock.
• Notify parts manager of out-of-stock parts or shop materials needing attention.
• Locate out-of-stock parts and submit emergency orders if necessary.
• Notify service advisor and customer when special ordered parts have arrived.
• Follow up on back-ordered parts.
• Verify will-call and back-order files weekly and return to vendors or stock unpicked items.
• Replenish assigned inventory daily.
• Ensure all internal requests for parts are billed on service repair orders.
• Receive payment from retail customers or obtain credit authorization.
• Ensure all charge sales are signed by the customer.
• Ensure customers receive their invoices.
• Issue credit for returned parts with reference to original invoice/number for verification.
• Keeps records of all repair orders, invoices, insurance estimates, and special order parts.
• Set up orders for daily shipment, delivery, or pickup.
• Solicit assigned accounts by phone.
• Keep front and rear counter areas clean and uncluttered.
• Clean computer terminals and printers daily.
• Participate in training programs and stay current on product updates.
• Maintain a lost sales tracking program with the parts manager.

Conoscenze

Customer service

Communication

Numeracy

Descrizione del lavoro

Fields Mercedes Benz of Lynnwood is seeking high integrity, positive minded, energetic team members to join our dynamic dealership environment! Please join us in our efforts to provide premium customer service experience and create life-long relationships with our customers and fellow team members.

As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency. We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization. https://fieldsautogroup.hireology.careers/

What We Offer - Benefits

Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services

Pay range is $60k- $80k; Must have Saturday availability and able to work a rotating schedule.

Responsibilities

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, provide price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pull and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notify the service advisor and the customer when special ordered parts have been received.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Make sure all internal requests for parts are billed on service repair order.
• Receive payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensure that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
• Sets up orders for daily shipment, delivery, or pick-up.
• Solicits assigned accounts by phone.
• Keeps front and rear counter areas clean and uncluttered.
• Cleans computer terminals and printers daily.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.

Qualifications:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Will be conducting a background screening including a motor vehicle report

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: while performing the duties of the job, the employee is regularly required to stand; walk; use hands to finger, and reach with hands and arms; climb or balance; and talk or hear; frequently is required to stoop, kneel, crouch, or crawl; occasionally required to sit; must regularly lift and/or move up to 40 pounds; specific vision abilities required by this job include close vision, and depth perception.