Parts Counter Person

dmsportautogroup; Orlando (FL); On-site; USD 36,000 - 55,000; Full time

Job summary

Don Mealey Sport Auto Group in Central Florida is seeking a Parts Counter professional to assist technicians and customers with parts needs. You will help select parts, provide pricing, and ensure accurate invoicing while maintaining inventory and communications with service staff.

Responsibilities include processing orders, tracking back-orders, and keeping records up to date. A friendly, professional demeanor and basic automotive parts knowledge are essential for success in this role.

Qualifications

• Familiarity with automotive parts and customer service best practices.
• Ability to identify parts and accessories for technicians and customers.
• Strong communication and pricing knowledge for quotes.
• Attention to ensure accurate invoicing and part locations.

Responsibilities

• Assist customers in selecting required parts in a friendly, professional manner.
• Inform customers about companion parts, specials, and full product line exposure.
• Answer phone calls with price quotes and information.
• Pull and fill orders from stock and notify parts manager of stock issues.
• Set up orders for daily shipment, delivery, or pickup.
• Maintain organized records of repair orders, invoices, and parts.

Skills

Customer service

Parts knowledge

Retail sales

Tools

POS system

ERP software

Job description

Position Title: Parts Counter

Department: Service

Reports to: Service Manager

The Don Mealey Sport Auto Group is a family owner and operating dealer group here within the Central Florida area since 1974. We currently have 5 amazing locations where we cater to our customers by doing our very best to meet and exceed their expectations at every opportunity. We pride ourselves in offering our employees a work/professional life balance allowing them the ability for advancement and growth at every turn. We believe with excitement and happiness in the employees’ experience that overall enjoyment will flow over to our customers and the products we are able to deliver. It is our goal to run an innovative, fun and successful dealership that puts people first making a difference in the lives of our customers and co-workers while providing service to our communities.

We are looking for skilled Parts Counter person to join our teams. Your main responsibility will be issuing parts to technicians and customers vehicles as assigned.

Responsibilities

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts or shop materials that need immediate attention.
• Notifies the service advisor, body shop and the customer when special ordered parts have been received.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Makes sure all internal requests for parts are billed on service repair orders.
• Receives payment from retail customers or obtains credit authorization.
• Ensure that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice or its number is available so that purchase and pricing can be verified.
• Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
• Sets up orders for daily shipment, delivery or pick up.
• Keeps current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Maintains a professional attitude with co-workers, customers, vendors.

Requirements

• Follows the dress code the company has put in place. Maintains a clean and neat work area.
• Follows federal, state and local law as well as company policy about safeguarding all information.
• Reports on time to work and follows schedule that is given. Calls supervisor if he/she cannot be at work on time.
• Keeps current with annual HR training along with any other training that might be required for this position.
• Follows all company policies and procedures. Notifies supervisor of any illegal activity.

WORK ENVIRONMENT The work environment characteristics described here are

representative of those an employee encounters while performing the essential functions of this

job. Reasonable accommodations may be made to enable individuals with disabilities to perform

the essential functions, please see your supervisor if you need an accommodation.

PHYSICAL DEMANDS The physical demands described here are representative of those that

must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions, please see your supervisor if you need an accommodation.