Parts Counter & Customer Service Specialist

Cowin Equipment Company; Murfreesboro (TN); Hybrid; USD 42,000 - 55,000; Full time

Benefits offered by this job

Relocation assistance available for 1

Uniforms provided

Discounts on products and services

Highly productive shop

Career advancement opportunities

Continued education, hands-on and web‑

Clean and professional work env.

Co-Op Program for Tools provided

Competitive wages

Job summary

Cowin Equipment Company is seeking a parts sales/technician-focused professional to manage the parts sales cycle from order to delivery. You will communicate with staff and customers in a courteous, professional manner and reference parts catalogs to ensure accurate pricing and parts identification.

The role involves reviewing shop estimates, processing orders, and handling payments while maintaining stock accuracy. Relocation assistance for qualified candidates is available.

Qualifications

• High School Diploma or equivalent.
• Eager to improve in a dynamic work environment.
• Strong interpersonal and time management skills.
• Ability to read/interpret safety and maintenance documents.
• Ability to calculate figures/amounts including discounts, interest, commissions, proportions, %
• Valid driver's license and clean driving record.

Responsibilities

• Oversee the parts sales process from start to finish.
• Communicate with staff and customers in a friendly and professional manner.
• Converse effectively/efficiently regarding customer parts status.
• Read and understand the parts catalog when looking up and speaking to specific parts.
• Answer phone calls, provide price quotes and other information to customers.
• Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate.
• Provide high level service to both internal and external customers.
• Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock.
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locate out-of-stock parts from outside source and submit an emergency order, if necessary.
• Make sure all internal requests for parts are billed on service repair order.
• Receive payment from retail customers or obtains credit authorization.

Skills

Interpersonal skills

Time management

Education

High School Diploma or equivalent

Job description

Cowin Equipment Company is seeking a parts sales/technician-focused professional to manage the parts sales cycle from order to delivery. You will communicate with staff and customers in a courteous, professional manner and reference parts catalogs to ensure accurate pricing and parts identification.

The role involves reviewing shop estimates, processing orders, and handling payments while maintaining stock accuracy. Relocation assistance for qualified candidates is available.