Parts Coordinator

Vertiv Corporation; Plainview (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Vertiv in the United States (Plainview, NY) is seeking a Parts Coordinator to manage inventory, coordinate warehouse operations, and support customer parts needs while driving revenue through upselling.

You will receive, stock, and fulfill parts, maintain organized warehouse layout, communicate with vendors, and assist technicians and customers with parts identification and availability. This role emphasizes accuracy, customer service, and proactive upselling to enhance satisfaction.

Qualifications

• High school diploma or equivalent required.
• 1+ years in parts coordination or warehouse operations.
• Basic computer skills and ability to lift up to 50 lbs.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide excellent customer service through counter sales and inquiries, as well as assisting with parts identification and availability.
• Upsell complementary, upgraded, or preventative maintenance items.
• Promote additional products to increase sales and customer satisfaction.
• Receive, inspect, and accurately stock incoming parts and materials.
• Maintain organized warehouse layout to ensure efficient storage and retrieval.
• Monitor inventory levels and assist with cycle counts and reordering.
• Pick, pack, and prepare parts for internal and external orders.
• Coordinate timely distribution of parts to technicians and customers.
• Process orders, returns, and exchanges in accordance with company procedures.
• Ensure accuracy of inventory records and update systems as needed.
• Communicate with vendors and suppliers regarding orders and shipments.
• Maintain a clean, safe, and compliant warehouse environment.
• Support team operations and assist with other duties as assigned.

Skills

Customer service

Upselling

Inventory control

Attention to detail

Communication

Teamwork

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Oracle systems

Job description

The Parts Coordinator is responsible for managing inventory, coordinating warehouse operations, and supporting customer parts needs while driving additional revenue through effective upselling. This role ensures accurate receiving, storage, and distribution of parts, maintains organized warehouse systems, and provides timely fulfillment of internal and external orders. In addition to operational duties, the Parts Coordinator engages with customers to identify needs, recommend appropriate products, and promote complementary or upgraded parts to enhance customer satisfaction and increase sales. Strong attention to detail, product knowledge, and customer service skills are essential for success in this role.

RESPONSIBILITIES

• Provide excellent customer service through counter sales and customer inquiries, as well as assisting with parts identification and availability.
• Upsell complementary, upgraded, or preventative maintenance items.
• Promote additional products to increase sales and customer satisfaction.
• Receive, inspect, and accurately stock incoming parts and materials.
• Maintain organized warehouse layout to ensure efficient storage and retrieval.
• Monitor inventory levels and assist with cycle counts and reordering.
• Pick, pack, and prepare parts for internal and external orders.
• Coordinate timely distribution of parts to technicians and customers.
• Process orders, returns, and exchanges in accordance with company procedures.
• Ensure accuracy of inventory records and update systems as needed.
• Communicate with vendors and suppliers regarding orders and shipments.
• Maintain a clean, safe, and compliant warehouse environment.
• Support team operations and assist with other duties as assigned.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent required
• 1+ years of experience in parts coordination, warehouse operations, inventory control, or related field.
• Basic computer skills (Microsoft Office)
• Ability to lift, move, and organize parts and materials (often up to 50 lbs.)
• Solid organizational skills with attention to detail and accuracy
• Effective communication and interpersonal skills for working with customers, vendors, and team members
• Basic math skills for order processing, inventory counts, and transactions
• Ability to multitask and work efficiently in a fast-paced environment
• Problem-solving skills with the ability to identify customer needs and recommend solutions
• Dependable, punctual, and able to work both independently and as part of a team
• Forklift certification or willingness to obtain

PREFERRED QUALIFICATIONS

• Technical or trade education
• Previous customer service or sales experience, with a focus on upselling or cross-selling
• HVAC knowledge
• Experience with Oracle systems

PHYSICAL & ENVIRONMENTAL DEMANDS

Office and warehouse environment. Must be able to lift up to 50 lbs.

TIME TRAVEL REQUIRED

None

CORE PRINCIPLES

• Safety
• Integrity
• Respect
• Teamwork
• Inclusion

STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally, and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail].