Parts Coordinator

The Brewer-Garrett Company; Cleveland (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) with company match

Health/dental/vision insurance

Paid time off

Yearly performance bonus

On-site gym

Job summary

The Brewer-Garrett Company is seeking a Parts Coordinator to join their Service Operations team in Cleveland, Ohio. The ideal candidate will manage inventory, order necessary parts, and provide outstanding customer service to technicians and vendors.

This role requires strong organization skills and the ability to build positive working relationships. The company offers competitive pay and an excellent benefits package including health insurance and a 401(k) with company match.

Qualifications

• 5 years of experience in the logistics industry.
• High school diploma or equivalent.

Responsibilities

• Manage inventory of all parts, material, tools, and equipment.
• Order necessary parts and materials for service.
• Coordinate schedule for deliveries by urgency.
• Audit truck inventory prior to Service Technician departures.

Skills

Excellent communication skills (oral and written)

Customer service skills

Strong organization skills

Professionalism and tact

Computer proficiency

Ability to build relationships

Education

High school diploma or equivalent

5 years of related experience in logistics

Tools

Microsoft Office Suite

GPS

COINS

Job description

The Brewer-garrett Company Job Description

Brewer-Garrett is a facility solutions company. We provide services for our clients in the areas of building and energy solutions, integrated facility management and system maintenance and repair. Our goal is to make buildings more energy-efficient through HVAC design, electrical upgrades, building automation systems design and installation, maintenance, and repair. Brewer-Garrett is built upon the talent and experience of our associates. We are looking for a skilled and dedicated individual to join our team as a Parts Coordinator with our Service Operations team.

TITLE: Parts Coordinator

DEPARTMENT: Service

REPORTS TO: Service Office Manager

SUBORDINATES: None

LOCATION: Middleburg Heights, OH

FLSA STATUS: Non-Exempt

APPROVED/REVISED DATE: June 2026

Job Summary

The Parts Coordinator is responsible for managing inventory of all parts, material, tools, and equipment. Primary day-to-day activities will include processing requisitions submitted by Service Technicians for parts, materials, tools, and equipment and providing internal customer service to Technicians, Drivers, Service Managers, and the Service Operations team.

Duties / Responsibilities

• Order parts, material, tools, and equipment as necessary for service
• Pre-order all Preventive Maintenance ("PM") materials for service. Work with dispatch in coordination of PM schedules to obtain "just in time" delivery.
• Follow-up on all open PO's to confirm arrival dates and if delivery is delayed. Obtain firm shipping and arrival dates and inform dispatchers in order to coordinate services.
• Coordinate the Service Delivery Driver's schedule within 8-hour shifts, prioritizing deliveries by urgency and location.
• Coordinate prompt return of all unused materials, warranty items, and other returns for credits.
• File and track all parts-associated paperwork from the vendor, technician, driver, dispatcher, and accounting. This includes packing slips, PO's, credits, SCA's, etc.
• Maintain a database for current inventory of required service-supplied parts and materials for trucks and shops.
• Perform a periodic cycle count and/or year-end inventory audit. Spot-check inventory for field service vehicles, customer job box cabinets and gang boxes, and shop cage.
• Audit truck inventory prior to Service Technician departures.
• Develop and maintain minimum/maximum inventory levels on all parts, materials, and supplies and other materials for shop and truck stock. Identify to management any slow moving/obsolete inventory and plan for disposal.
• Assist with control and organization of service tools, equipment, and inventory. Work with dispatchers to coordinate minor equipment repairs. Outsource repairs when required.
• Determine exchange/core pricing if applicable. Supply necessary information and form/qualifications and verify follow-up.
• Maintain vendor files, including communication records with vendors.
• Maintain a good-standing relationship with vendors; initiate verbal communication with vendors and negotiate for the best pricing terms.
• Provide phone support when needed; receive and process incoming phone calls from customers and technicians.
• Other Duties
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities within the scope of this job may change at any time.

Sales Responsibilities

• Communicate sales opportunities identified from vendors, customers, and technicians to Sales Manager

Supervisor Responsibilities

• None

Qualifications

• 5 years of related experience in the logistics industry
• High school diploma or equivalent

Knowledge, Skills & Abilities

• Excellent communication skills (oral and written)
• Customer service skills, via phone, email messaging, and in-person
• Strong organization skills; must be able to maintain accurate files and organize and manage paperwork in the department
• Must demonstrate professionalism, tact, and be able to work well under pressure. Negotiation skills are a plus.
• Proficient with computers to work with existing Company systems (Microsoft Office Suite, GPS, COINS)
• Ability to maintain positive working relationships; must be able to build rapport and productive working relationships with customer, vendors, and Company associates and leaders.
• Ability to maintain satisfactory attendance

Working Conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computer, mouse, phone, photocopier, and filing cabinets.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Capable of lifting 60 pounds
• Capable of climbing a ladder
• Ability to stand 50% of the work day
• Ability to walk 50% of the work day

Benefits

BG offers competitive pay, outstanding benefits package including 401(k) with company match, health/dental/vision, short-term and long-term disability, life insurance, and flexible spending, paid time off, yearly performance bonus, on-site gym, and a great place to work!

BG is proud to be an EOE and Drug-Free Workplace.