Parts Consultant

MarineMax Brand; Brick Township (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

MarineMax Brand seeks a Parts Consultant to back up the Parts Manager and staff, ensuring smooth receiving, stocking, and distributing of equipment and parts across departments.

You will maintain a clean, professional store and Ships Store, manage inventory, process orders, and communicate arrivals to technicians and customers. The role emphasizes accuracy, teamwork, and reliable service in a busy marine parts environment.

Qualifications

• Experience delivering superior customer service and handling inventory processes.
• Ability to enter and track parts inventory accurately using IDS or similar systems.
• Strong team collaboration and communication with technicians and vendors.

Responsibilities

• Serve customers in a professional and knowledgeable manner.
• Stock, issue, receive and conduct cycle counts for inventory.
• Maintain organized shelves, pricing and clean store appearance.
• Manage vendor orders for special items and ensure timely delivery.
• Keep catalogs up to date and inform staff of new arrivals.

Skills

Customer service

Inventory control

Teamwork

Job description

OVERVIEW:

The Parts Consultant is responsible for providing support to the Parts Manager and parts staff. Responsibilities include providing superior customer service and ensuring the smooth operation of the parts department through receiving, stocking and distributing equipment and parts to other departments. The Parts Consultant is also responsible for the appearance of the Parts Department and Ship's Store.

KEY RESPONSIBILITIES:

• Serve the internal or external customer in a professional and knowledgeable manner.
• Perform stocking, issuing, receiving and inventory control functions including cycle counts.
• Sort and place materials and parts on racks, shelves, or in bins.
• Maintain a clean and professional store and parts department.
• Enter parts inventory information through use of IDS.
• Place price tags as appropriate on merchandise
• Complete order form and place orders with vendors and manufacturers as directed by Parts Manager.
• Read production schedule, customer order, work order, shipping order, or requisition to determine items to be moved or distributed.
• Maintain good working relationships with factory and vendors as they relate to product and quality control.
• Special order merchandise as necessary while working with customer for best price
• Prepare special sales and clearance displays to move product
• Answer customer's questions concerning products
• Inform technicians and customers of arrival of special-order parts.
• Carefully check invoices against work orders.
• Keep parts catalogs up to date.
• Any other duties as assigned

PHYSICAL REQUIREMENTS:

Physical requirements for a Parts Consultant are physically demanding, focusing on stamina, heavy lifting, and the ability to work in awkward, cramped positions. Key physical demands include:

• Lifting and Carrying: The ability to lift, push, pull, or carry heavy objects, often more than 50 pounds.
• Physical Stamina: Ability to stand and walk for long periods, sometimes up to several hours a day.
• Climbing and Balance: Ability to climb vertical ladders and navigate stairs
• Weather Conditions: Exposure to extreme weather conditions including heat and cold

KEY RESULT AREAS:

• Customer satisfaction and enthusiasm
• Presentable and professional Ships Store
• Knowledge of products sold
• Ability to speak effectively with customers
• Accurate inventory maintenance
• Movement of products – no old merchandise in inventory
• Ability to work well with others
• Ability to work with minimum supervision
• Organized and presentable promotions