Parts Advisor

Red Rock Auto of Watford City, LLC; New Town (ND); On-site; USD 45,000 - 84,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Red Rock Auto of Watford City, LLC is seeking a customer-focused Parts Counter Associate to support our Watford City location. You will help customers and service technicians identify, locate, and order the right parts. Prior dealership experience is preferred but not required.

The role emphasizes accurate pricing, inventory management, and teamwork with service staff. Compensation includes base pay plus commission, with benefits and career growth opportunities offered.

Qualifications

• Experience in automotive parts retail or dealership environments is preferred but not required.
• Strong organizational skills with attention to detail and accuracy in parts fulfillment.
• Excellent customer service, clear communication, and phone etiquette.
• Ability to use basic math for pricing, discounts, and margins; familiarity with Excel is a plus.

Responsibilities

• Assist customers and service technicians in identifying and ordering correct parts and accessories.
• Process parts orders by locating and retrieving inventory from stock.
• Provide accurate pricing, availability, and delivery timelines.
• Maintain accurate inventory levels and perform regular stock checks.
• Receive, inspect, and stock incoming parts shipments; ensure the department is organized.

Skills

Customer service

Inventory management

Communication

Phone etiquette

Excel proficiency

Tools

DMS software

Job description

We are seeking a customer-focused Parts Counter Associate / Parts Advisor to join our parts department at our Watford City location. In this role, you will be the go-to resource for customers and service technicians looking to identify, locate, and order the right parts for their vehicles. The ideal candidate is organized, detail-oriented, and passionate about the automotive industry. Prior dealership or automotive parts experience is preferred but not required.

About Us

We are a family-owned automotive dealership group with a long history of serving our communities. Our dealerships carry top brands and offer a full range of sales, service, parts, and reconditioning solutions. We believe that exceptional customer experiences start with exceptional team members, which is why we invest in our people through competitive pay, paid training, and real career advancement paths. When you join our team, you become part of a supportive, collaborative workplace where your contributions are recognized and your growth is encouraged.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
• Pay range: $4000-$7500 / month (Base + Commission)

Responsibilities

• Assist retail and wholesale customers and service technicians in identifying and ordering the correct parts and accessories
• Process parts orders by locating and retrieving inventory from stock
• Provide accurate pricing, availability information, and delivery timelines
• Maintain accurate inventory levels and perform regular stock checks
• Receive, inspect, and stock incoming parts shipments
• Ensure the parts department is organized, clean, and efficiently managed
• Collaborate with service advisors and technicians to fulfill parts requests promptly
• Process returns and warranty claims according to dealership and manufacturer procedures
• Provide professional and courteous phone and in-person customer service
• Stay informed on current parts, product updates, and automotive industry trends

Qualifications

• Previous experience as a parts counterperson, parts advisor, or in an automotive parts retail environment preferred
• Strong organizational skills with the ability to manage inventory and locate parts quickly
• Excellent customer service, communication, and phone etiquette skills
• Basic computer proficiency; familiarity with dealership management systems (DMS) a plus
• Ability to calculate pricing, discounts, and margins using basic math and Excel
• High attention to detail and accuracy when fulfilling orders
• Ability to work in a fast-paced team environment
• Valid driver's license preferred
• Reliably commute to Watford City, ND

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.