Parts Administrator

Altorfer Inc; East Peoria (IL); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid holidays

Paid time off

Job summary

Altorfer Inc. is seeking a parts counter support associate to enhance customer experience through accurate order tracking, routing calls, processing purchases, and front-counter sales support. The role requires strong computer skills and a positive, detail-oriented approach.

The position involves cash handling, end-of-month balancing, and collaboration with a team in either office or warehouse environments. Health benefits and 401(k) are part of the offered package.

Qualifications

• This role requires a strong customer-service orientation with attention to detail.
• Candidate should be able to learn and perform tasks with accuracy.
• Experience with office software and basic math is preferred.

Responsibilities

• Customer and internal order tracking.
• Customer call routing.
• Process vendors purchasing.
• Assist with customer parts counter sales pickup and bill payment.
• Manage cash transactions and accounting, balancing end of month.
• Contribute to the overall positive customer service at the front counter.
• Other duties as assigned.

Skills

Customer service

Time management

Organizational skills

Microsoft Office

Phone handling

Cash handling

Sales support

Positive attitude

Education

High School Diploma or equivalent

Tools

Word

Excel

Outlook

Microsoft Teams

Adobe Acrobat

Job description

Working Hours/Days

Working Hours: 7:00 am – 4:00 pm Monday - Friday

Overview

This role has been created to enhance the customer experience from the perspective of a flawless idiology of receive it, stock-it, sell-it, and ensure our customer receives their solution deliver on time, correctly and greatfull they chose Altorfer Caterpillar.

Basic Duties

• Customer and internal order tracking.
• Customer call routing
• Process vendors purchasing.
• Assist with customer parts counter sales pickup and bill payment.
• Manage cash transactions and accounting,balancing end of month.
• Contribute to the overall positive customer service of the front counter.
• Other duties as assigned

Qualifications

• Previous parts counter selling or consulting experience a plus.
• Must be a self-starter with good time management, planning, and organizational skills with a commitment to detail.
• Must have a positive attitude and excellent customer service skills.
• Strong computer skills required and MUST have used programs such as: Word, Excel and Outlook, Microsoft Teams, Adobe Acrobat.
• Excellent communication skills (written, e-mail, and verbal) are necessary.
• Good phone answering skills: prior operator experience
• Must be able to handle general math calculations with money, weight measurement, volume, and distance.
• Able to lift 75 lbs.
• Must be able to work with minimal supervision.
• High School Diploma or equivalent is required.

Altorfer Inc. offers an industry leading compensation and benefit package:

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 hours of PTO + 1 Floating Holiday
• Education Assistance
• Personal Tool Insurance, and Safety Equipment Reimbursement
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Payrate: Min: $23/hr. Max: $26/hr.

Posted Min

USD $23.00/Hr.

Posted Max

USD $26.00/Hr.

Physical Requirements/Working Conditions

This position works in both office and warehouse environments. May, on a continuous basis sit at a desk for long periods of time, answer phone calls and write or use a keyboard to communicate through email. May on a continuous basis, walk, bend and lift up to 75 pounds. The wearing of approved safety equipment (i.e. safety glasses with side shields and steel toe footwear) is required. Noise level in the office is usually low and the noise level in the warehouse may range from low to moderate. Must be flexible during peak season working overtime as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.