Parts & Accessories Distribution Specialist

INEOS Automotive; Montvale (NJ); On-site; USD 70,000 - 100,000; Full time

Job summary

INEOS Automotive is seeking a Parts & Accessories Distribution Specialist to support Dealers and field teams across the Americas. You will ensure parts and accessories move smoothly, provide timely guidance, and help resolve day-to-day questions.

Reporting to the Distribution Manager, you’ll manage ticketing, coordinate with Finance and HQ teams, and contribute to process improvements while delivering strong customer service in a fast-paced environment.

Qualifications

• 5–7 years in automotive parts or aftersales.
• Experience in parts operations or customer-facing support.
• Strong customer service with internal and external stakeholders.
• Clear communicator across phone, email and chat.
• Detail oriented with organized work style.
• Familiar with SAP or similar ERP systems.
• Willingness to travel occasionally within the Americas.

Responsibilities

• Serve as the primary contact for Dealers and field teams.
• Handle Dealer support tickets and ETA requests.
• Liaise between Dealers, field teams, and HQ.
• Process custom duty invoices, PO creation, and receipts.
• Lead aftersales parts activities and planning.
• Support Americas process improvement initiatives.
• Respond to Dealer tickets within 24–48 business hours.
• Assist with returns and damage claims for invoicing.
• Track support metrics to drive improvements.
• Support parts demand planning and inventory tasks.
• Participate in cross-functional programs.

Skills

Parts exp

Customer service

Communication

Ticketing systems

Travel flexibility

Tools

SAP

Job description

Story so far

Since we started our journey to build a no nonsense 4X4, we've come a long way. We've established INEOS Automotive as a serious contender in 4X4 development and manufacturing. We've partnered with some of the biggest names in the automotive industry. We've made our way from vision to prototype. We've secured a world-class production facility and delivery team. We've delivered Grenadiers to customers all around the world. We're building our double cab pick up, the Quartermaster.

People and Culture

Easy never changed anything. Not in manufacturing, science, engineering or energy - and certainly not elite sport. At INEOS we tackle every challenge head-on, and we help extraordinary athletes achieve extraordinary things. When it comes to making positive change, we know nothing gets done without grit, rigor and humor. Our Automotive team consist of around 1500 employees, 10 locations and 44 nationalities, we're an international team working together to challenge the ordinary.

Your role

Reporting to the Parts & Accessories Distribution Manager, the Parts & Accessories Distribution Specialist is the primary point of contact for Dealers and field team members across the US, Canada and Mexico on day-to-day parts and accessories questions. This role keeps parts and accessories moving smoothly for our retail partners and field team by providing timely and accurate support and helping resolve issues quickly.

Responsibilities include (but are not limited to)

• Serve as the primary point of contact for Dealers and field team members, answering day-to-day parts and accessories questions
• Handle Dealer support tickets, including ETA requests, all parts related questions and other regional needs
• Act as the main liaison between Dealers, field teams, global aftersales HQ including parts technical and engineering teams
• Handle custom duty invoice processing, PO creation and good receipting in collaboration with the Finance team
• Lead and support all aftersales parts related activities, such as accessory and sales initiative planning and allocation
• Support process improvement initiatives that streamline day-to-day operations for the Americas team
• Directly answer and respond to all Dealer parts support tickets within the Parts Ticketing system, within 24 to 48 business hours
• Assist Dealers with the efficient processing of return and damage claims to ensure smooth invoicing and payments
• Help track and report on key support metrics, such as ticket volume, response time and common issues, to inform process improvement
• Support with parts demand planning and PDC inventory tasks as needed
• Support cross functional programs and ad hoc projects, such as the New Vehicle Sales accessory program, Stock Accrual Parts Return program, aftersales activities with fleet sales
• Flag root cause issues and recurring problems to help inform broader process improvements
• Support Dealer Parts Performance tracking and reporting

What we are looking for

• 5 to 7 years of parts experience
• Experience in automotive aftersales, parts operations or a customer facing support role preferred
• Strong customer service skills and comfort supporting both internal and external stakeholders
• Clear and responsive communicator across phone, email and chat
• Detail oriented with strong organizational skills
• Comfortable working with systems and ticketing tools, such as SAP
• Ability to work well in a fast paced, field facing support environment
• Occasional travel throughout the Americas region may be required