Partnerships Manager Open Banking

First Horizon Bank; Birmingham (AL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical with wellness incentives

HSA with company match

Maternity and parental leave

Tuition reimbursement

401(k) with 6% match

Job summary

A regional financial services company is seeking a Partnerships Manager Open Banking to oversee API implementations. Responsibilities include project management, customer onboarding, and quality assurance. The ideal candidate has a Bachelor's degree and experience in API support. The position is based on-site in Birmingham, AL, and includes competitive benefits such as medical, HSA matching, and 401(k) with a company match.

Qualifications

• 3+ years of experience in API implementation or technical support roles.
• Strong understanding of API development and design principles.
• Familiarity with banking industry trends and regulations.

Responsibilities

• Manage API implementation projects from inception to completion.
• Collaborate with development teams to ensure alignment with specifications.
• Guide customers through the API onboarding process.

Skills

API implementation

Problem-solving

Communication skills

Troubleshooting

Technical support

Education

Bachelor’s degree in computer science or related field

Tools

API management platforms

Job description

Location

On site in Raleigh, NC, Birmingham, AL, Nashville, TN, Atlanta, GA, Charlotte, NC or Memphis, TN.

Summary

As a Partnerships Manager Open Banking, you will be responsible for overseeing the successful implementation of our APIs across various customer environments. You will work closely with our API Product Managers, developers, and customers to ensure timely delivery, adherence to standards, and optimal performance.

Responsibilities

• Project Management: Manage API implementation projects from inception to completion, including project planning, resource allocation, and risk management.
• Technical Coordination: Collaborate with development teams to ensure API implementations align with technical specifications and best practices.
• Customer Onboarding: Guide customers through the API onboarding process, providing technical support and addressing implementation challenges.
• Integration Support: Provide technical support to customers during the integration process, troubleshooting issues and resolving problems.
• Documentation and Training: Develop and maintain comprehensive implementation documentation and training materials for customers.
• Quality Assurance: Conduct testing and quality assurance activities to ensure API implementations meet performance and reliability standards.
• Feedback Collection: Gather customer feedback on API implementation experiences to identify areas for improvement and inform future product development.
• API Adoption: Promote API adoption within the organization and with external partners.

Qualifications

• Bachelor’s degree in computer science, Engineering, or a related field.
• 3+ years of experience in API implementation or technical support roles.
• Strong understanding of API development, design, and integration principles.
• Experience with API management platforms and tools.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with banking industry trends and regulations is a plus.
• Experience with Open Banking, Open Finance, and FDX standards is preferred.

Hours

• Monday- Friday
• 9:00 AM–5:00PM

About Us

First Horizon Corp. (NYSE: FHN), with \$82.6 billion in assets as of September 30, 2024, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.

Benefit Highlights

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.