Partnerships Enablement Manager - US (m/f/d)

Pliant GmbH; New York (NY); Hybrid; USD 115,000 - 150,000; Full time

Benefits offered by this job

Remote-friendly work options

Monthly Pliant Card credit to explore/

OS choice: Windows or Mac

Flat hierarchy & transparent comms

Talent development in dynamic team

Remote work flexibility

Job summary

Pliant GmbH is seeking a Partnerships Enablement Manager for the U.S. role, based in New York City with a hybrid schedule.

You will lead partner implementations, guide onboarding, and serve as the long-term strategic account manager to maximize adoption and revenue across North America. We value aptitude, drive, and problem-solving ability over a fixed profile, and you will collaborate with Product, Onboarding, Marketing, Data, Finance and Operations to scale partner growth.

Qualifications

• 2–3 years of professional work experience.
• A track record of excellence across life experiences (e.g., academics, sports, consulting/tech).
• Exceptional project management with attention to detail.
• Comfort with ambiguity and scrappiness; autonomous work approach.
• Rapid learning curve for complex fintech systems and concepts.
• Strong communication and client presence across stakeholders.
• Analytical mindset with data-driven decision making.

Responsibilities

• Drive post-signature implementation for U.S. partners and coordinate technical integration timelines.
• Act as primary owner for live partners; monitor adoption and lead business reviews.
• Become expert on Pliant apps and APIs to support partners and train their teams.
• Coordinate cross-functional collaboration between Product, Onboarding, Marketing, Data, Finance and Operations.
• Create repeatable onboarding playbooks, checklists and enablement materials.
• Resolve day-to-day integration and account challenges including API setup and credit line onboarding.
• Co-create messaging and campaigns with Marketing to enable partner success.

Skills

Project management

Communication

Analytical thinking

Adaptability

Learning agility

Client-facing

Detail-oriented

Job description

ABOUT US

Pliant is a modular B2B payments platform that combines commercial card issuing, payment accounts, FX, and spend management in one system — adapting to existing setups rather than requiring customers to replace them.

Businesses across industries such as travel, e-commerce, and insurance use Pliant to manage complex payment workflows with cards, backed by credit lines Pliant underwrites itself.

Fintechs and software platforms embed Pliant's payment infrastructure into their own products, from API-based Cards-as-a-Service to fully white-label solutions. Banks use Pliant's Card & Spend OS, the customer-facing interface, on their own infrastructure to run card programs.

Founded in 2020 and headquartered in Berlin, Pliant serves 5,000+ businesses and 40+ partners across Europe and the United States. A principal member of Visa and Mastercard, Pliant issues commercial cards in 13 currencies across 32 countries — under its own European e-money license and with licensed partners in the UK and US.

Learn more at www.getpliant.com

ABOUT THE ROLE

We are looking for a driven, proactive and execution-oriented Partnerships Enablement Manager - U.S. (m/f/d) to drive partner growth in North America. In this role, you will step-in to take ownership the moment a new partner signs: leading their implementation, guiding them through platform training, and serving as their long‑term strategic account manager to maximize adoption and revenue.

This is a critical hybrid role sitting at the intersection of project management, implementation, and client relationship management. We aren’t looking for a specific professional profile; rather, we want a proven high performer who has consistently excelled across their life experiences, whether in academics, athletics, or their early career.

You will report to the North America Partnerships Director and work cross‑functionally with Product, Onboarding, Marketing, Data, Finance, and Operations teams to deliver partner‑led growth.

This role is open in New York City (hybrid).

WHAT YOU'LL DO

• Partner Implementation & Onboarding: Drive post‑signature implementation for new U.S. partners (e.g., vertical SaaS, expense platforms, etc.). Coordinate timelines, streamline technical integration steps, and ensure partners go live on schedule.
• Strategic Account Management: Act as the primary commercial and operational owner for live partners. Monitor program health, track adoption metrics, lead regular business reviews, and drive initiatives to expand card volume and engagement.
• Product & Platform Expertise: Become an expert on Pliant's apps, APIs, and platform capabilities so that you can best support our partners, train their teams, and troubleshoot for their end‑customers.
• Cross‑Functional Project Management: Serve as the central hub between external partner teams and Pliant’s internal Product, Onboarding (Credit/Compliance), Marketing, Data, Finance and Operations teams. Unblock operational bottlenecks, troubleshoot workflow edge cases, and translate partner needs into actionable product feedback.
• Process & Playbook Development: Build repeatable onboarding playbooks, technical checklists, and enablement materials to scale our partner onboarding velocity.
• Operational Problem Solving: Resolve day‑to‑day integration and account challenges ranging from API setup guidance to credit line onboarding and reporting.
• Go‑to‑Market Development: Co-create messaging, enablement materials, and campaigns with Marketing and Revenue Operations that unlock partner success.

WHAT YOU'LL BRING

• Experience: 2-3 years of professional work experience. Note: You do NOT need prior experience in tech implementation or account management to be eligible for this job. We are hiring for aptitude, drive, and problem‑solving ability above all else.
• A Track Record of Excellence: We are looking for a demonstrated history of high‑caliber performance across your life experiences, whether that means graduating with honors from university, competing in varsity athletics, or succeeding at a highly selective consulting, banking, or tech firm.
• Exceptional Project Management: Highly organized with an obsession for detail and a proven ability to keep multi‑stakeholder projects on track against tight deadlines.
• Comfort with Ambiguity & Scrappiness: Ability to operate autonomously, make sound decisions without a playbook, get your hands dirty, and actively fix problems rather than waiting for instructions.
• Rapid Learning Curve: Capacity to quickly master complex technical systems, apps, and fintech concepts as a high‑performing problem solver.
• Strong Communication & Client Presence: Clear, articulate verbal and written communication skills with the poise to manage external stakeholders.
• Analytical Mindset: Comfortable working with data to assess partner health and analyze volume trends.

WHAT WE OFFER

• The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
• Attractive remuneration
• Your choice of preferred OS, Windows or Mac
• Flat hierarchy and transparent communication in a relaxed, professional atmosphere
• Opportunity to develop your talent in a dynamic team with ambitious goals
• Flexibility and possibility to work remotely
• Pliant Card with monthly credit to explore the product and enjoy food with colleagues

COMPENSATION

Within our Partnerships organization at Pliant, On Target Earnings (OTE) represents a mix of annual base salary and performance‑based variable compensation.

Total OTE Range: $115,000 – $150,000 + Benefits

(Final OTE offers are determined by factoring in geographic location, exact depth of relevant experience, and prior track record.)

Pliant is an equal opportunity employer. We welcome applications from people of all backgrounds, identities and abilities, and are committed to an inclusive hiring process. If you need any accommodations during the interview process, please let us know.