Partnership Operations Business Enablement, Senior Associate - open location

EY; Hartford (CT); On-site; USD 60,000 - 110,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k) plans

Flexible vacation policy

Job summary

EY in Hartford seeks a Senior Associate for Partnership Operations Business Enablement. You will manage day-to-day mailbox intake, routing, tracking and resolution of partner inquiries, ensuring timely, accurate escalation and closure, while supporting data integrity across systems.

The role blends operations with data management, requiring detail orientation, cross-functional collaboration, and strong communication.

Qualifications

• Bachelor's degree required. Knowledge of accounting, taxation, and data warehousing is useful but not essential.
• 3-5 years of experience in business operations, administration, project coordination, or a related function.
• Prior exposure to shared-mailbox management, systems/data administration is preferred but not required; training will be provided.
• Ability to learn Partnership systems and take on data-management backup responsibilities with reasonable ramp-up time is essential.

Responsibilities

• Manage client mailbox and coordinate team activities (Core Function).
• Monitor mailbox and voicemails for partner inquiries, requests, and follow-ups.
• Review, route, and track inquiries by topic, urgency, ownership, and next steps.
• Escalate time-sensitive or unresolved matters to appropriate team member or leader.
• Identify recurring inquiry themes and draft approved canned responses to common questions.
• Use mailbox metrics to surface trends, aging items, and escalation needs; work with technology on solutions.

Skills

Organizational skills

Project management

Attention to detail

Written communication

Prioritization

Customer service mindset

Cross-functional collaboration

Time management

Education

Bachelor's degree

Tools

Outlook

Teams

Excel

SharePoint

Power Automate

Power BI

SQL

MS Access

PMT

Job description

Location: New York City, Hoboken, Boston, Hartford, Chicago, Dallas, Houston, Nashville, Atlanta, Cleveland, Charlotte, Denver and Philadelphia

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

The Opportunity

The Senior Associate, Partnership Operations Business Enablement, owns the day-to-day intake, routing, tracking, and resolution of inquiries received through the Partnership Operations (PO) mailbox and related channels, ensuring every partner request for the Enablement group is assigned, acknowledged, escalated when needed, and closed out accurately and on time. This remains the core, non-negotiable function of the role.

Beyond mailbox ownership, this role serves as the backup to the Assistant Director who manages Partner Data Integrity and Reporting, and is expected to step into that work with reasonable proficiency, provided appropriate cross-training. This includes database management and reporting, and maintaining the integrity of data in other Partnership websites, systems, and related data assets.

The ideal candidate is detail-oriented and process-driven, comfortable working across both a high-volume communications queue and technical, data-sensitive administrative systems, and has the judgment to triage competing priorities, identify what is and is not working, and elevate appropriately. This role suits a candidate with solid operational experience who is ready to build technical and data-management skills alongside strong communications fundamentals.

Your Key Responsibilities

• Client Mailbox Management & Team Coordination (Core Function)
• Monitor the mailbox and voicemails for new partner inquiries, requests, and follow-ups.
• Review, route, and track inquiries by topic, urgency, ownership, response status, and next steps, ensuring every request for Partnership Operations is directed to the correct owner.
• Follow up with owners to confirm inquiries are acknowledged and addressed within expected timeframes; elevate time-sensitive, complex, or unresolved matters to the appropriate team member or leader.
• Identify recurring inquiry themes and process gaps, and work with department leaders to draft approved canned responses so common questions can be answered directly.
• Use mailbox metrics to surface trends, aging items, and escalation needs, and partner with the technology team on solutions to simplify intake, routing, tracking, and reporting.

Partnership Application & Partner Data Management (Backup Coverage)

• User Access provisioning & de-provisioning: Process user access requests to POA, PNN, PMT, GoFileRoom, and Partnership server folders via the intake form, and remove access as needed, per department procedure.
• PO Requests Tracker: Maintain and triage the SharePoint-based PO Requests Tracker used to log and manage all incoming access requests.
• OneAccess group management: Manage OneAccess group ownership for shared mailboxes and Partnership security/distribution groups.
• Partner Data Integrity: Support the accuracy of partner data within POA, coordinating with Global IT/system owners on data variances, and reviewing mailing populations before they are sent.
• Partner Mailing Tool (PMT): Load emails and distribution lists , and issue partner memos and communications (e.g., COLA memos, retiring partner/RPM follow-ups) through PMT and PNN.
• Data & reporting requests: Coordinate fulfillment of partner data report requests and route report-generation needs through the PO Technology request process.
• Partner Information Delivery & PNN Support
• Support approved Partner News Network (PNN) homepage and content updates, flagging outdated or unclear content that may be contributing to partner inquiries.
• Support onboarding-related PNN activity, including Welcome Kit uploads, promo/partner onboarding portal links, and population syncs.

Skills And Attributes For Success

• Strong organizational, project management, and follow-up skills, with the ability to manage multiple open items, deadlines, and systems concurrently.
• High attention to detail and commitment to accuracy, particularly when provisioning system access or handling partner data.
• Strong written communication skills, including clear acknowledgements, follow-up notes, and partner-facing correspondence.
• Sound judgment in identifying urgent, sensitive, or complex matters requiring escalation, including access-security concerns.
• Comfort working with Microsoft Outlook, Teams, Excel, SharePoint, Power Automate, and similar collaboration/automation tools, and electronic file management systems.
• Ability to perform basic data queries/extracts and reviews (e.g., Excel, Power BI, SQL, or MS Access) to support data integrity checks and reporting; knowledge of data warehousing concepts useful but not essential.
• Strong customer-service mindset and focus on creating a consistent, professional partner experience.
• Process-oriented mindset, with the ability to identify recurring themes, test improvements, and pivot as needed.
• Excellent interpersonal skills; ability to interact effectively with people at all levels in and out of the Partnership Operations department.
• Flexibility to support time-sensitive partner inquiries, access requests, and urgent follow-up needs.

To qualify for the role

• Bachelor's degree required. Knowledge of accounting, taxation, and data warehousing is useful but not essential.
• A minimum of 3-5 years of experience in business operations, administration, project coordination, or a related function.
• Prior exposure to shared-mailbox management, systems/data administration, is preferred but not required; training will be provided.
• Ability to learn Partnership systems and take on data-management backup responsibilities with reasonable ramp-up time is essential.

What We Offer You

At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers.

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job is:
  • New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $72,500 to $119,500
  • Bay Area California offices – $75,500 to $124,500
  • All other offices locations in the US, including Sacramento – $60,400 to $109,600
• Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

All in to shape the future with confidence.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at [e-mail].