Partner Success Manager

Kinaxis Inc.; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible vacation

Flexible work options

Well-being programs

Virtual fitness classes

Mentorship programs

Recognition programs

Hackathons

Job summary

Kinaxis is seeking a Partner Success Manager to drive enablement, governance, and growth with value‑added resellers. You will coordinate across partner leadership, sales, and solution teams to build productive, scalable businesses around Kinaxis solutions and ensure a superior partner and customer experience.

The role demands strong relationship skills, data-driven decision making, and a track record of managing complex partner programs.

Qualifications

• 5+ years of experience in partner management, channel sales or partner operations.
• Experience working with VARs, system integrators, software partners, or indirect go‑to‑market models.
• Strong understanding of enterprise software sales cycles, pipeline management, forecasting, account planning, and partner economics.
• Ability to translate strategy into actionable plans, measurable milestones, and effective execution across stakeholders.
• Strong relationship management, communication, presentation, facilitation, and executive engagement skills.
• Strong analytical capabilities with proficiency in CRM, reporting, collaboration, and productivity tools.
• Ability to manage multiple priorities across regions and functions with sound judgment and attention to detail.

Responsibilities

• Develop and manage partner enablement, onboarding, certification, product training, and ongoing knowledge programs.
• Assess partner capabilities, identify readiness gaps, and drive remediation plans with milestones.
• Ensure partners can position Kinaxis solutions, qualify opportunities, and leverage Kinaxis resources.
• Drive adoption of tools, processes, programs, and new product launches.
• Establish and improve partner delivery readiness and standards for consistent outcomes.
• Manage partner operations, governance, business reviews, pipeline cadence, scorecards, records, approvals.
• Partner with VAR sales leaders to build account plans, campaigns, qualified pipeline, and revenue opportunities.
• Lead pipeline reviews, monitor opportunity progression and CRM hygiene, coordinate internal resources.
• Analyze pipeline and sales performance metrics to identify risks and drive corrective actions.
• Build executive and functional relationships and develop joint business plans with partners.
• Align Kinaxis and partner stakeholders on priorities, investments, and execution.
• Identify opportunities to expand partner capabilities, market coverage, and geographic presence.
• Represent partner needs internally while balancing customer outcomes and Kinaxis priorities.

Skills

Partner management

Channel sales

Partner operations

CRM proficiency

Executive engagement

Education

Bachelor's degree or equivalent

Tools

CRM software

Forecasting tools

ERP systems

Job description

About Kinaxis

Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

Location

India

About the Role

The Partner Success Manager is accountable for helping Kinaxis value added reseller (VAR) partners build productive, scalable, and predictive businesses around Kinaxis solutions. The role connects partner enablement, operating discipline, pipeline governance, and alliance management so that partners are equipped to create demand, progress opportunities, close business, and deliver a consistent customer experience.

This is a hands‑on orchestration role. The Partner Success Manager works across VAR leadership, partner sellers and solution consultants, Kinaxis sales, pre‑sales, marketing, services, customer success, operations, and legal teams. The successful candidate combines strong partner relationships with rigorous execution and uses data to identify risks, remove barriers, and improve partner performance.

What you will do

• Develop and manage role‑based partner enablement, onboarding, certification, product training, and ongoing knowledge programs.
• Assess partner capabilities, identify readiness gaps, and drive remediation plans with clear milestones and ownership.
• Ensure partners can effectively position Kinaxis solutions, qualify opportunities, and leverage Kinaxis resources.
• Drive adoption of approved tools, processes, programs, and new product/solution launches.
• Establish and improve partner delivery readiness and standards to ensure consistent implementation quality and customer outcomes.
• Manage partner operations, governance, business reviews, pipeline cadence, scorecards, records, approvals, and action tracking.
• Partner with VAR sales leaders to build account plans, campaigns, qualified pipeline, and revenue opportunities.
• Lead pipeline reviews, monitor opportunity progression and CRM hygiene, and coordinate internal resources to advance priority deals.
• Analyze pipeline and sales performance metrics to identify risks and drive corrective actions.
• Build strong executive and functional relationships and develop joint business plans with partners.
• Align Kinaxis and partner stakeholders on priorities, responsibilities, investments, and execution.
• Identify opportunities to expand partner capabilities, market coverage, industry reach, and geographic presence.
• Represent partner needs internally while balancing customer outcomes and Kinaxis business priorities.

Education Qualification

• Bachelor’s degree or equivalent relevant professional experience.

What we are looking for

• 5+ years of experience in partner management, channel sales or partner operations.
• Experience working with VARs, system integrators, software partners, or indirect go‑to‑market models.
• Strong understanding of enterprise software sales cycles, pipeline management, forecasting, account planning, and partner economics.
• Ability to translate strategy into actionable plans, measurable milestones, and effective execution across stakeholders.
• Strong relationship management, communication, presentation, facilitation, and executive engagement skills.
• Strong analytical capabilities with proficiency in CRM, reporting, collaboration, and productivity tools.
• Ability to manage multiple priorities across regions and functions with sound judgment and attention to detail.
• Preferred: Experience in supply chain planning, SaaS, enterprise applications, or digital transformation.
• Preferred: Experience managing global/multi-regional partner portfolios, partner enablement, certifications, demand generation, channel programs, or complex co‑sell models.

#Intermediate, #Senior #LI-GP1

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more.

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long‑term net‑zero operations strategy. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee:

• Flexible vacation and Kinaxis Days (company‑wide days off)
• Flexible work options
• Physical and mental well‑being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs, training, and career development
• Recognition programs and referral rewards
• Hackathons

For more information, visit the Kinaxis website at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.

We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at [e-mail]. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.